Plumbing Service Technician

Job Description

The Plumbing Service Technician diagnoses, repairs, maintains, and replaces residential plumbing systems while providing professional, dependable customer service. This position requires strong technical skills, clear communication, and pride in doing the job correctly.

The technician represents Beltz Home Service in customers’ homes and is responsible for protecting their property, explaining findings and service options, and completing approved work safely and efficiently.

Essential Responsibilities

• Diagnose and resolve plumbing issues, including leaks, clogged drains, water pressure concerns, fixture failures, and water heater problems.
• Repair, maintain, and replace piping, faucets, toilets, sinks, garbage disposals, water heaters, sump pumps, and related plumbing components within training and qualifications.
• Inspect plumbing systems, identify concerns, and recommend appropriate repairs or replacement options.
• Explain findings, pricing, and available options clearly so customers can make informed decisions.
• Obtain customer approval before beginning work or making changes to the approved scope.
• Complete work according to applicable plumbing codes, manufacturer instructions, and company standards.
• Verify completed repairs through appropriate testing and confirm proper system operation.
• Protect customers’ homes, maintain a clean work area, and remove job-related debris.
• Complete accurate service records, estimates, invoices, photographs, and job notes using company software.
• Maintain an organized service vehicle, tools, equipment, and inventory.
• Safely operate company vehicles while traveling to assigned service locations.
• Communicate with dispatch, management, and other team members about job progress, scheduling, parts, and follow-up needs.
• Follow company safety procedures, use required protective equipment, and promptly report hazards, equipment problems, or incidents.
• Participate in technical training, service training, and team meetings.
• Help prevent callbacks by completing thorough diagnoses and quality repairs.

Qualifications

• Experience diagnosing and repairing residential plumbing systems.
• Working knowledge of plumbing tools, materials, installation methods, and safe work practices.
• Ability to troubleshoot problems and explain solutions in straightforward language.
• Strong customer service, organization, and time-management skills.
• Ability to use mobile devices and service management software.
• Valid driver’s license and driving record that meets company requirements for operating company vehicles.
• Willingness to participate in ongoing training and maintain credentials required for assigned work.
• Ability to work independently while communicating effectively with the team.

Physical Requirements and Work Environment

The position generally involves:

• Working in customers’ homes, crawl spaces, basements, and other areas with limited access.
• Standing, walking, bending, kneeling, climbing, and reaching while performing plumbing service work.
• Lifting, carrying, positioning, and using tools, materials, and equipment, with appropriate assistance or lifting equipment when needed.
• Exposure to varying temperatures, wet conditions, noise, dust, wastewater, and other conditions associated with plumbing service.
• Traveling between service locations and participating in evening, weekend, or on-call coverage as required by the assigned schedule.

These requirements describe typical job conditions. Essential functions and accommodation needs will be evaluated individually in accordance with applicable law. Reasonable accommodations may include adjustments to equipment, schedules, work methods, or duties where required.

Performance Expectations

Success in this role means accurate diagnoses, quality…