HVAC Service Technician

Job Description

The HVAC Service Technician diagnoses, repairs, and maintains residential heating, ventilation, and air conditioning systems while providing professional, dependable customer service.

Beltz Home Service values hardworking, customer service oriented people who take pride in their workmanship, support their teammates, and treat customers’ homes with respect. This position requires strong troubleshooting skills, honest communication, and a commitment to completing work safely and correctly.

Essential Responsibilities

• Diagnose and repair residential furnaces, air conditioners, heat pumps, air handlers, thermostats, and related HVAC equipment within training and qualifications.
• Perform preventive maintenance, system inspections, cleaning, adjustments, and operational testing.
• Troubleshoot electrical components, controls, airflow, refrigerant circuits, and heating system operation.
• Evaluate combustion, venting, condensate drainage, and equipment safety using appropriate instruments and procedures.
• Identify system concerns and explain repair, maintenance, and replacement options clearly.
• Provide accurate estimates and obtain customer approval before beginning work or changing the approved scope.
• Handle, recover, and charge refrigerants according to applicable regulations and manufacturer requirements.
• Complete work according to applicable codes, manufacturer instructions, and company standards.
• Verify completed repairs and document relevant operating measurements.
• Protect customers’ property, maintain a clean work area, and remove job-related debris.
• Complete accurate service records, estimates, invoices, photographs, and job notes using company software.
• Maintain an organized service vehicle, tools, testing instruments, equipment, and inventory.
• Safely operate company vehicles while traveling between service locations.
• Communicate with dispatch and management about job progress, scheduling, parts, and follow-up needs.
• Follow safety procedures, use required protective equipment, and promptly report hazards or incidents.
• Participate in technical training, customer service training, and team meetings.
• Reduce preventable callbacks through thorough diagnoses, quality repairs, and complete testing.

Qualifications

• Experience diagnosing, repairing, and maintaining residential HVAC systems.
• Working knowledge of electrical troubleshooting, refrigeration principles, airflow, and heating system operation.
• Ability to read wiring diagrams and use diagnostic instruments safely and accurately.
• EPA Section 608 certification appropriate to assigned refrigerant work.
• Ability to explain technical findings and service options in straightforward language.
• Strong customer service, organization, and time-management skills.
• Ability to use mobile devices and service management software.
• Valid driver’s license and driving record that meets company requirements for operating company vehicles.
• Willingness to complete ongoing training and maintain credentials required for assigned work.
• Ability to work independently while communicating effectively with the team.

Physical Requirements and Work Environment

The position generally involves:

• Working in customers’ homes, attics, crawl spaces, basements, and outdoor equipment areas.
• Standing, walking, bending, kneeling, climbing, and reaching while performing HVAC service work.
• Using ladders and accessing equipment in areas with limited space.
• Lifting, carrying, and positioning tools, materials, and equipment, with appropriate assistance or lifting equipment when needed.
• Exposure to varying temperatures, weather, noise, dust, electrical hazards, refrigerants, and other conditions associated with HVAC service.
• Traveling between service locations and participating in evening,…