Operations Supervisor

Position: Operations Supervisor Day
Your Impact The Operations Supervisor is primarily responsible for supervising a high performing team responsible for handling product safely, efficiently and effectively as it moves through the facility. This includes maintaining a safe working environment and building a culture of safety among associates. This role monitors production volume and assigns or reassigns operations associates to tasks involving receiving and put-away, picking (order-fill), shipping product, or other supporting tasks.

The individual in this role must respond quickly to changing workflow conditions and contribute positively to the facility's key performance indicators. The Operations Supervisor resolves issues, addresses safety concerns, and is responsible for communicating business objectives and daily workload plans to the team. This role also engages with associates to assist them through associate relations related issues experienced with the organization and/or with other associates.

What You Will Do Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions

Identifies and resolves safety issues within department; completes safety observations; addresses safety issues escalated from associates

Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations

Communicates clear expectations for associates and provides timely and constructive feedback

Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled

Determines the daily workload (production volume) for department as established by the facility and corporate support; monitors inventory movements in the facility frequently throughout the day Monitors the flow of inventory in the facility frequently throughout the day Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skill sets Conducts shift briefing, including safety topics, upcoming events and demand for the day Expedites receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special-Order Sales (S.O.S.))Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents;

completes accident reports for associate injuries

Directs resolution to equipment issues (for example, replace failed equipment or contact Maintenance)
Identifies and assists in implementing process improvements or new processes launched from corporate

Prepares shift turnover documentation

Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews

Holds associates in department accountable to expected behaviors and performance levels

Works with associates to build a work environment of engagement and inclusion

Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks

Participates in the process of hiring talented individuals for the team

Sets goals and communicates clear expectations for associates and provides timely and constructive feedback

Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels

Provides resources and support to associates as needed

Communicates effectively with associates regarding business objectives or current issues

Sets associates up for success, helping them achieve or exceed key performance indicators, including safety, performance and budget targets; records daily performance metrics

Provides associates with…