Vehicle Operations Specialist; Fishers

We are seeking a few
Operations Specialist(s) in Fishers, IN. This is an on-site work position, and individual will be required to report into our Fishers office.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking a Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing.

A successful Vehicle Operations Specialist (VOS) provides administrative support to ensure every customer transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manages the timely assignment of requests to the appropriate transactional queue. The VOS will review the received request and/or documents to validate the request is complete enough to provide to a transaction team for fulfillment.

If additional information is needed, the VOS will follow up with the Requestor to obtain the documentation. The VOS will update internal systems with faxed copies of registrations and plate information. The VOS will also send weekly reports of missing documents to complete monthly renewals. In addition, the VOS attends biweekly calls with customers to review missing documents needed to complete monthly renewals and open cases.

This position is highly detail‑oriented and requires the ability to manage time efficiently. The ideal candidate must be detail-oriented, possess strong organizational skills, have the ability to effectively utilize MS Excel spreadsheets, and ensure proactive communication between Operations and our Customer Success teams.

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location:
  
  Position is in office-based in our Fishers, IN office.
• Hours:
  
  Monday – Friday, 8:00am – 4:30pm ET (40-hour work week).

• Ensure inbound transactional tasks from clients received via phone, mail, or e‑mail are appropriately documented within the tasking system (Road Ready) and routed to the appropriate operational teams for fulfillment.
• Update internal systems with updated location and/or vehicle information as provided by our clients.
• Support preparation of and attend biweekly calls with customers to review missing documents needed to complete monthly renewals and open cases.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Perform other duties as assigned by management.

• High School Diploma or GED Required.
• Experience with performing inventory duties and data entry.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required. Salesforce experience is a plus.
• Demonstrated proficiency in Excel creating spreadsheets, V‑lookups and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.

• Must possess a high degree of attention to detail, adaptability and the ability to multi‑task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self‑motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a…