EFT Processor II

Job Description

This EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e‑mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

• Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
• Processing provisional and final credits to customer's account with disputed items when applicable
• Ensure timely response to FISERV's request
• Investigate and elevate suspicious or fraudulent claims in accordance with policies
• Process EFT disputes
• Ensure compliance with all established Federal Regulations for Regulation E and NACHA
• Perform all operational support duties within the EFT Department
• Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
• Participate in job specific training
• Serve as subject matter expert for all Dispute related transactions
• Maintain department procedures
• Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
• Determining dispute decisions for approval/denial according to Regulation
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

• Associate's Degree Business Administration/Finance preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.