Specialist, Attendee Registration; Pharma Congress

Overview

Specialist, Attendee Registration (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand program goals and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting, and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively with internal support teams and external clients and complies with corporate and/or pharmaceutical guidelines.

• Follow and build client SOPs as required
• Qualify attendee information
• Manage hotel accommodations and changes
• Maintain meeting database with continual updates/changes
• Provide reportable information for your meetings in a timely manner
• Meet deadline expectations
• Manage all attendee communication, including event invitations, reminders, travel letters, emails, and surveys
• Provide quality control processes (e.g., Ground Manifest vs. A/D Manifest; Hotel Rooming List vs. M&IW Rooming List; M&IW Rooming List vs. A/D Manifest; HCP reporting cleanup)
• Provide onsite preparation assistance (badge layout/production, onsite sign-in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipment)
• Assist in website testing
• Provide technical support and/or digital production for virtual events
• Research 3rd party vendor options and information (dine around grids, gifts/materials, etc.)
• Handle complex programs with numerous participant types, complicated web builds, and extensive reporting
• Resolve onsite issues by thinking creatively and proactively
• Handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)
• Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, close-out)
• Travel and act as lead Program Manager and Coordinator for meetings with minimal onsite staff (room setup, A/V, ground, F&B)
• Use and develop event registration sites outside of Cvent
• Understand, develop, and design mobile event apps, including providing customer assistance on app download and use
• Communicate requirements and specifications to vendors, negotiate cost savings, and manage payment/reconciliation
• Initiate, plan, execute, control, and close attendee registration projects
• Manage meeting profiles and statuses in event software
• Create and manage client and internal timelines

• Reporting to a Manager or Director, Attendee Experience, Event Management Services
• Internal team members from multiple departments
• External clients and key stakeholders

Details of these areas are shared during interviews and monthly reviews:

• Cultural Excellence
• Role Level Function
• Interpersonal Skillset

• College degree or equivalent experience
• Minimum 4+ years of experience in the meetings industry
• Proven excellent oral and written communication skills in internal and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Registration experience
• Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
• Knowledge of virtual and hybrid event options
• Proficient in Microsoft Office (Outlook, Excel, One Note, Word, PowerPoint)
• Including mail merges, agenda creation, tables in Word; advanced Excel knowledge (Concatenate, Vlookup, Sum Products, Conditional Formatting, Count
  
  IF, etc.)

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote option or work from our corporate headquarters near Milwaukee

M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences, with services including Event Management and Design, Attendee Registration and Reporting, Event Technology and Production, and more. We are a privately held, certified Women’s Business Enterprise (WBE) with a multinational footprint and over 50 years in business.