Customer Success Intern

Here’s what you will be doing:

• Analyze and document internal and external processes and technologies impacting customer success and satisfaction.
• Collaborate with key functional owners and stakeholders to identify and document customer pain points.
• Produce, manage, and prioritize backlogs of critical customer feedback and improvement areas.
• Partner with internal and external digital production teams to ensure successful, on-time, and in-budget project execution.
• Build effective internal and external communication strategies in partnership with business partners.
• Perform other duties as assigned.

The company is looking for:

• Pursuing a Bachelor's degree in a digital or technology-related field.
• GPA of 3.0 or higher.
• Eligibility to work in the US without sponsorship.
• Knowledge of agile development theory and practice (experience a plus).
• Experience managing projects from concept through completion.
• Knowledge of API, EDI, and Salesforce applications.
• Ability to solve challenging and complex requests.
• Attention to thoroughness and detail.
• Experience with B2B processes.