EFT Operations Representative

Job Description Overview

The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service.

• Assist Retail Offices and Customers with EFT questions and troubleshoot cardholder issues
• Cultivate good work relationships with other departments
• Provide excellent customer service and business unit support
• Ensure total document and data integrity
• Maintain knowledge of job specific debit card bank products and services
• Input data into related bank systems, and into STAR Platform to order new debit cards or reissue exist debit cards
• Perform debit card maintenance in the STAR platform per customer submitted requests through the branch or Customer Service
• Maintain the integrity of related bank systems, production reports, and monthly, quarterly, and annual Touche reports
• Ensure all performance standards are met
• Interact as appropriate with all vendors and/or business partners
• Operate equipment and perform routine maintenance
• Partner with coworkers and other departments appropriately
• Protect the security of all information appropriately
• Recommend improvements to procedures
• Attempt to exceed production expectations
• Minimize departmental nonpayroll costs
• Contribute to measurable goal sett and achievements
• Ensure total quality of work performed
• Recommend expense control measures, product, service, and delivery enhancements, and quality control enhancements
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

• High School Diploma or equivalent preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.