Parent Engagement Specialist

Description

Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales
• Benefits for Full-Time team members

• Selling daycare enrollments
• Leading tours of our facility
• Booking Meet & Greet appointments on the phone
• Making phone calls to leads
• Following‑up with Pet Parents and Dogs via phone and text
• Posting to Instagram and Facebook
• Using computer software, including MS Office, iOS and more
• Multi‑tasking—delivering customer service while balancing needs of Canine Coaches in playrooms
• Cleaning
• Managing a POS system
• Greeting EVERYONE that walks into Dogtopia!
• Understanding Dogtopia’s Noble Cause
• Understanding our Dogtopia‑isms
• Clean and Safe Environment—ensure our furry friends are always in a safe and clean environment; we take pride in working as a team to get all the nitty‑gritty complete
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
• Inventory management of office supplies
• Communicates behavior modification plans to pet parents and any behavior challenges
• Customer Service & Presentation
• Maintains a neat and organized Front Desk team and area at all times
• A self‑starting individual with VERY STRONG organizational skills
• Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards
• Answering Phones, emails and questions from Pet Parents
• Strive for high customer review ratings

As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills, along with customer tolerant
• Ability to make/take phone calls while still assisting lobby
• Must be comfortable with upselling

Job Type: Part‑time

Benefits:

• Employee discount
• Flexible schedule

Work Location:

In person

#PM25