VP of Customers

Boardable helps accountability-driven organizations make board work clear, organized, and provable.

We serve nonprofits, public education, healthcare, associations, government-adjacent organizations, and other teams where strong governance, clear decisions, and board trust matter. Boardable brings preparation, meetings, approvals, decisions, documents, assignments, and follow-through into one system so organizations can govern with greater clarity and accountability.

Boardable is looking for a VP of Customers to build the customer organization for our next stage of growth.

Reporting directly to the CEO, this leader will own the post-sale customer journey, including Customer Success, Support, Services, renewals, expansion, and strategic account development. The mandate is straightforward: help customers realize increasing value from Boardable while building a customer organization that drives stronger retention, expansion, and long-term customer growth.

Boardable's customer model is also evolving. As we develop larger and more strategic customer relationships, this leader will design the segmentation, coverage, services, and account‑management approaches needed to deliver the right experience across a diverse customer base. That includes recognizing that customer potential is not defined by current contract value alone and developing deeper relationships where Boardable has the opportunity to create substantially more value.

This is a hands‑on leadership role for a builder. We want someone who will get close to customers, the team, and the data; understand why customers succeed, expand, struggle, or leave; and turn those insights into better execution across Boardable.

In the first year, the VP of Customers will:

• Improve net revenue retention through stronger customer value realization, adoption, retention, and expansion.

• Build a customer operating system that provides clear visibility into customer health, risk, renewals, growth opportunities, and expected outcomes.

• Improve onboarding and services delivery so customers reach value quickly and begin their relationship with Boardable successfully.

• Develop the right segmentation and coverage model for Boardable's evolving customer base, balancing scalable engagement with deeper relationships where appropriate.

• Build a repeatable approach to account growth and expansion based on customer needs, usage, organizational relationships, and opportunities to create additional value.

• Build and develop a high‑performing Customer Success, Support, and Services organization that can support Boardable's next stage of growth.

• Lead Boardable's Customer Success, Support, and Services functions and establish clear accountability across the customer journey.

• Own retention, renewals, expansion, customer health, and the overall performance of the existing customer base.

• Build and continuously improve the customer lifecycle from sales handoff and onboarding through adoption, renewal, expansion, and advocacy.

• Develop customer segmentation and coverage strategies based on customer needs, potential, complexity, economics, and strategic opportunity.

• Build the account‑management and strategic‑account capabilities required to deepen Boardable's most promising customer relationships.

• Improve onboarding, implementation, training, and services delivery to accelerate customer value and long‑term adoption.

• Create disciplined approaches to identifying customer risk early and addressing it before renewal.

• Partner closely with Sales to improve customer fit, expectations, handoffs, and opportunities to expand relationships across organizations.

• Partner with Product, Marketing, and executive leadership to turn customer behavior and…