Guest Ambassador - PT & PTFlex

Job Details:

Job Location:

Conner Prairie Museum
- Fishers, IN 46038, Position Type:
Seasonal, Education Level: High School, Travel Percentage:
None, Job Shift: Day, Job Category:
Customer Service, Principal Function:
The Guest Ambassador is responsible for serving as the front-line communications link between Conner Prairie and its guests by providing complete and accurate information and enhancing the guest experience by providing excellent customer service in person, on the phone and via digital communications.

• Provides exceptional customer service to all guests in all interactions in person, on the phone, or via digital communications. Goes above and beyond to exceed guest and member expectations.
• Works in various locations throughout Guest Relations and Membership Department to include Ticket Desk, Membership Desk, Information Desk, Entry Gates, 1859 Balloon Voyage ticket kiosk, and other areas as required.
• Utilizes Blackbaud Altru point of sale and database system to include selling tickets; taking reservations for festivals, programs and special events; membership sales; data entry according to established standards and constituent record clean-up.
• Collects various types of payments for transactions, following proper cash handling procedures and consistently balances cash drawer to zero at the end of each shift.
• Prepares for daily operations by reviewing upcoming and occurring events and programs, securing cash bags from the Guest Services Office, ensuring work area cleanliness and organization.
• Uses active listening and problem-solving skills to understand and quickly resolve guest problems or complaints. Takes note of comments and trends and keeps department leadership informed of issues that are resolved or in need of additional review.
• Keeps abreast of all programming and general information and undertakes any duties, jobs or opportunities deemed necessary and appropriate by the Guest Relations and Membership Manager or Director of Guest and Member Relations.

High School diploma or general education degree (G.E.D). Customer service experience preferred; previous experience working in the museum and/or entertainment park industry is desired.

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Customer Service Responds to requests for service and assistance;
  Manages difficult or emotional customer situations focusing on listening without interrupting and keeping ones emotions under control;
  Solicits customer feedback to improve service;
  Maintains confidentiality and meets commitments;
  Remains open to others ideas and tries new things.
• Teamwork Balances team and individual responsibilities;
  Exhibits objectivity and openness to others views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyones efforts to succeed.
• Diversity Demonstrates knowledge of EEO and DEI policies;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support Follows policies and…