Commercial Loan Administrator

The Commercial Loan Administrator acts as a liaison between the Commercial Loan Officers and Loan Processors/Credit Personnel while also building relationships with clients through outstanding customer service. Assists the Commercial Loan Officers in credit approval packages and managing a loan portfolio. Assists with presentation materials as assigned for new and additional credit proposals for loan officers. Tracks loan package completion and assists with loan closings.

• Performs pre-closing due diligence to minimize bank risk by ordering various reports in accordance with loan polices and guidelines.
• Coordinates loan closings between Lenders, Attorneys and Borrowers.
• Produces compliant loan documents for closings via bank software. Review any attorney prepared documentation, settlement sheets, etc. for accuracy and provide any necessary feedback.
• Reviews post-closing packages ensuring correct signatures, dates and all necessary documents are present. Document any post-closing items, ticklers and verify Reg B compliance.
• Establishes and maintains collateral, credit, and relationship files, ensuring they are complete for both internal and external loan reviews and audits, including annual FDIC examination. This includes coordination of annual tracking and collection of financial and other information. Manages documentation in software systems.
• Functions as primary contact for maintenance and modification requests.
• Coordinates the preparation of commitment and other letters, documentation, modifications, and renewals, using judgment and experience to ensure accurate documentation. This includes use of bank software.
• Attends loan closings as requested.
• Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
• Serves as a liaison between Lenders, Customers, Attorneys, and various Bank Departments.
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
• Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
• Processes, solves and answers complex customer transactions, problems or inquiries.
• Answers telephones, answers questions and directs callers to proper Bank personnel.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; and accepts responsibility for own actions.
• Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; and builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Completes administrative tasks correctly and on time; supports the Bank’s goals and values; and benefits the Bank through outside activities.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and…