Assistant Food & Beverage Director​/Banquet Director

Job Description

The Hawthorns Golf & Country Club is a premier, family-oriented, full-service private country club with an 18-hole Arthur Hills designed championship golf course, fitness center, six outdoor tennis courts, outdoor heated Jr. Olympic‑size swimming pool, state‑of‑the‑art indoor golf simulator, croquet, bocce ball, multiple dining outlets, private meeting rooms, and a full calendar of social activities. There is something for everyone at The Hawthorns.

The Assistant Food and Beverage Director is responsible for managing all Catering and Banquets, as well as assisting the F&B Director to manage the daily Food & Beverage services throughout all dining and kitchen areas. He/she assures that the wants and needs of the club’s members and guests are consistently exceeded; a clean and safe environment is maintained, and the financial goals, established standards, and expectations of the club are met.

• Manage the banquet operations/club functions and ensure that the Club’s high standards of service and quality are met or exceeded.
• Be knowledgeable of, comply with, and administer the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Maintain regular and timely attendance in compliance with Club standards, as required by scheduling, which will vary according to the needs of the Club; follow directives, welcome feedback, and be receptive to feedback that may be negative or positive.
• Monitor the quality of the club’s products and services and ensure financial objectives are achieved, along with member and guest satisfaction.
• Interview, hire, supervise, and train employees when necessary. Ensure employee roles and expectations are clearly defined, and employees are held accountable for their performance.
• Develop operating policies and procedures and direct the work of the F&B staff and Event Planning staff.
• Observe and evaluate workers and procedures in order to raise the bar on quality standards and service.
• Coordinate with other key department heads, primarily as it relates to cooperative efforts surrounding planning, scheduling, special events, and implementation of club functions.
• Secure and protect the club’s assets, including facilities and equipment.
• Interact positively, professionally, poised, and politely with all members, guests, team members, vendors, and the community to promote a team effort.
• Display a service mentality and desire to ensure members and prospective members, team members, and the public are treated with respect and that their needs are proactively anticipated and met.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever‑changing and diverse age group of the membership. Display strategic thinking, excellence, passion, and advanced forethought.
• Meet deadlines and follow through on requests/questions from members and team members, proactively seek solutions, and involve team members in the decision‑making process.
• Utilize a “lead by example” approach within the clubhouse while maintaining a very upbeat, “can‑do” and “get it done” attitude toward members, services, programs, and initiatives.
• Be responsive to members’ requests and strive to find creative ways to accommodate reasonable requests.
• Assure smooth and efficient daily function of the food & beverage operations to provide its members and their guests with the experience and services they deserve. Focus on providing an enjoyable, efficient, high‑quality, and first‑class environment.
• Ensure that Club members and guests enjoy outstanding food and beverage operations by providing appealing menu offerings that are appropriately priced and featuring service that is exemplary, respectful, and efficient.
• Coordinate with the F&B Director, as appropriate, on food & beverage team members’ compensation, benefits, performance appraisals, disciplinary actions and other significant personnel actions, including keeping the F&B Director informed of significant changes before they occur.
• Work with the leaders in the Food & Beverage Department to plan, supervise, and direct the work of all food & beverage team members, and interact…