Media Scanning Operations Technician​/Order Fulfillment

The Operations Technician plays an important role in ensuring customer orders are processed accurately, efficiently, and on time. This position is responsible for performing quality checks before and after scanning, maintaining accurate records, updating order statuses, and helping ensure every order meets our quality standards and customer expectations.

Our Operations team is dynamic and collaborative. Team members are trained across multiple tasks and processes, allowing them to adapt to changing priorities and support different areas of the operation as needed. Success in this role requires attention to detail, accountability, flexibility, and a willingness to step in and help teammates.

Every team member represents Memory Ventures through their work, communication, and behavior. We value people who take ownership, approach challenges with a positive attitude, and understand that our success depends on working together.

• Order Processing:
  Process customer orders according to the daily production plan, established procedures, and assigned deadlines, maintaining a minimum on-time processing rate of 97%.
• Quality Control:
  Inspect orders before and after scanning to identify errors, prevent rework, and ensure completed orders meet established quality standards, with an average error rate below 3%.
• Productivity:
  Maintain an average output of at least 95% of the established target for assigned tasks while balancing speed and accuracy.
• Data Entry and Documentation:
  Accurately complete production logs, records, and other required documentation.
• Order Management:
  Update order statuses through brand-specific websites and systems to ensure orders progress through each stage of the production process. Some tasks may be performed under video recording.
• Special Requests:
  Coordinate and fulfill special customer or order requests in accordance with established procedures.
• Team
  
  Collaboration:
  
  Work closely with team leads, supervisors, and coworkers to meet daily production goals, address workflow needs, and support other areas of the operation when needed.
• Accountability and Compliance:
  Follow established processes, safety guidelines, and company policies while taking ownership of assigned work.
• Continuous Improvement:
  Remain open to feedback, learn new processes quickly, and contribute to maintaining an efficient, quality-focused operation.

• High school diploma or equivalent.
• At least 18 years of age.
• Proficient in English, with strong written and verbal communication skills.
• Highly organized, with strong attention to detail.
• Good time management and active listening skills.
• Comfortable working with computers and learning new software, systems, and processes.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Willingness to learn, adapt, and take on different responsibilities as operational needs change.
• A proactive, can-do attitude and a willingness to take ownership of assigned tasks.
• A team-oriented mindset, including the willingness to ask for help and assist coworkers when needed.

• Ability to lift and carry up to 40 pounds independently.
• Ability to work at a computer for up to eight hours per day.
• Manual dexterity for repetitive tasks involving computers, keyboards, and a mouse.
• Ability to read, review, and organize information displayed on computer monitors and printed materials.
• Ability to perform repetitive bending, reaching, grasping, and walking throughout the workday.

• Team members may work independently or collaboratively, depending on assigned tasks and operational needs.
• The role operates within established procedures and under the general supervision of a team lead or supervisor.

At Memory Ventures, how we work together matters just as much as what we accomplish. We look for team members who put our principles into practice every day.

• Commit:
  We do our best every day. We're all in.
• Rock:
  We stay professional, take ownership, and make the extra effort without being asked.
• Have Fun:
  We want our work to make an impact, and we bring passion to what we do.
• Actively Listen:
  We seek to understand first and communicate thoughtfully.
• Ask for Help:
  We don't hesitate to ask for a hand or offer one to a teammate. We're in this together.
• We're Nimble:
  We adapt, stay resourceful, and make the most of what we have.

• Employment Type:
  
  Full-time
• Schedule:
  
  Monday-Friday, 6:00 AM-3:00 PM
• Compensation: $14.00 per…