Slate CRM Portal Developer; Application Administrator

ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid & Scholarships, Office of the Registrar, Office for Veterans and Military personnel, P12, as well as other areas supporting student enrollment.

The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.

• Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM).
• Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
• Collaborates with all sub-units of Undergraduate Admissions and university partners.
• Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
• Acts as a process development resource and internal consultant.
• Maintains student records according to university requirements.
• Creates and maintains CRM system data dashboards.
• Stays current with CRM system trends and advancements, makes recommendations.
• Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals.
• Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions.
• Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM.
• Establishes system requirements through functional and technical assessments of existing software.
• Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding.
• Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs.

• Provides specialized customer support through provisioning, creation of projects or work spaces within applications, and/or customizing products to customer specifications.
• Troubleshoots and analyzes problems and bugs in applications and products.
• Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Performs programming, scripting, and modifications of application and products for corrective action.
• Collaborates with technical and functional business clients and teams within the central information technology organization.
• Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
• May train, mentor, and provide guidance and feedback to less experienced staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Bachelor's degree (preferably in computer science, business systems, or a related field).

2 years in customer/application support, programming, or a related experience.

• 3 years of related experience.
• Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management.
• Familiarity with higher education as a field, and associated application processes and business practices.

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.

• Proficient in HTML, CSS, Java script, SQL, Liquid Mark-Up.
• Ability to collaborate within and across units in a highly collegial and professional manner.
• Strong team…