Team Leader, Management

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At H&R Block, we believe in the power of people helping people and strive for a high performing, connected culture where everyone feels like they belong. As a Team Leader you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. You’ll lead the front-line management to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You’ll serve as a knowledgeable resource on tax topics and products for associates.

• Provide leadership to a customer-centric team of tax office associates and accelerate the seasonal tax business by managing a single H&R Block tax office.
• Lead front-line management to deliver an outstanding client experience and achieve office growth objectives; act as a knowledgeable resource on tax topics and products for associates.
• Lead daily team meetings, develop associate work schedules, ensure accurate timekeeping and overtime management, and coach associates to meet Service Standards.
• Prepare tax returns as required, when applicable.
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed.

• Partner with District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Build an engaging team environment through training and coaching to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Maintain a focus on quality, deadlines, and office goals.
• Perform timely performance reviews and address issues with the Associate Relations Center as needed.

• Experience in customer service, shift leadership, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Passionate, determined and resilient with a customer-centric mindset.
• Able to work a flexible work schedule and adaptability in work assignments based on business needs.
• High school diploma or equivalent or higher.

At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together and where everyone feels safe to bring their authentic self to work and belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized globally on Best Companies lists and surrounded by colleagues who are committed to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

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