General Manager

The General Manager contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which include:

• Leading and developing of their team
• Ensuring an exceptional Guest experience
• Providing a high quality product
• Maximizing sales performance
• Driving profitability while maintaining a fun and welcoming atmosphere

• Reviews store environment and Key Performance Indicators (KPI's) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
• Drives implementation of company programs through action planning and inspiring team to meet operational standards
• Develops local store marketing plans to support brand initiatives
• Initiates community outreach through markeing and special events
• Uses operational tools to achieve Operational Excellence

• Challenges the team to achieve results
• Manages actively by utilizing performance management tools to support organizational objectives provide feedback, set goals and utilize learning management system
• Recognizes and reinforces individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition
• Coaches in the moment to improve employee performance
• Adheres to, coaches, and enforces company policies and procedures at all times
• Utilizes and demonstrates effective management practices to create and maintain a successful store team resulting in an environment where team feels valued and respected

• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation while maintaining a professional relationship

• Ensures team adhere to legal and operational compliance requirements
• Adheres to all company food safety procedures while ensuring all Team Members are in compliance as well

• Encourages “Guest comes first attitude”
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Solicits Guest feedback to understand Guest satisfaction

• Teaches and develops Team Members to learn responsibilities and practices to team to ensure smooth flow of operations
• Manages and tracks ongoing training and development of team

• Manages team with integrity, honesty, and knowledge that promote the culture, values and mission of Smoothie King
• Fulfills cash handling, financial and inventory reporting responsibilities with honesty

• Sets priorities for Team and themselves each day
• Relies on their team by delegating Daily Checklist tasks to Team Members on shift
• Plans ahead for managerial activities/tasks that fall outside of a normal day’s task(s)
• Shows up on time for work
• Completes required checklists and paperwork with no outstanding items by due dates

• Guest Service experience in a restaurant or retail environment
• Supervision
• Experience analyzing financial reports

• Must maintain an open availability
• Ability to communicate clearly and concisely both orally and written
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
  
  Ability to manage resources to ensure established service levels are maintained at all times
• Strong problem-solving skills
• Knowledge of guest service techniques
• Knowledge of supervisory practices and procedures
• Organization and…