Shift leader, Restaurant​/Food Service

Now Hiring:
Shift Leader (Hourly)

• Department: Operations

• Reports to: Assistant General Manager (AGM), Restaurant General Manager (RGM)

• Pay Rate: $13.25 per hour - $14.50 per hour

POSITION SUMMARY

The Shift Leader (SL) is responsible for overseeing the day-to-day operations of the restaurant during their assigned shift. This includes managing staff, ensuring an excellent guest experience, maintaining food quality, and ensuring the restaurant operates smoothly. The Shift Leader plays a crucial role in managing day-to-day operations, maintaining a positive work environment, upholding brand standards, optimizing operational efficiency, and supporting the management team to achieve business goals.

This is a key leadership role for individuals who are looking to grow into management.

DUTIES & RESPONSIBILITIES:

Team Leadership & Supervision:

• Supervise, motivate, and manage restaurant staff during the shift.

• Train new employees in procedures, guest experience, and company standards.

• Monitor employee performance and provide balanced feedback.

• Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts.

• Set a positive example through hustle, high standards, and a guest-first attitude.

• Coach and support team members in real time to improve speed, service, and execution.

• Ensure restaurant is staffed by executing schedule created and posted by RGM.

• Ensure the restaurant is clean, stocked, and operational during all hours of business.

• Enforce company policies and ensure that employees are adhering to them, including uniform standards and health & safety regulations. Escalate issues as appropriate to the AGM or RGM.

Guest Experience:

• Ensure a high standard of guest service is always maintained.

• Resolve customer complaints or concerns calmly, promptly and professionally, turning problems into positive outcomes.

• Ensure the front-of-house (FOH) and dining area are clean; maintain a welcoming and positive environment for both guests and staff.

• Ensure the restaurant meets guest satisfaction goals and that guests' needs are addressed quickly and efficiently.

Operations Management:

• Oversee all aspects of daily operations during the shift, including food preparation, service delivery, and cleanliness.

• Monitor food and inventory, ensuring timely ordering to avoid shortages.

• Ensure kitchen and dining areas are maintained to health, safety, and cleanliness standards.

• Monitor and maintain all equipment to ensure it is functioning properly.

• Ensure proper cash handling and register management during the shift.

Training & Development:

• Assist in the development of staff by providing training on new procedures and ensuring all employees are up to date with company, brand, and restaurant standards.

• Mentor staff and assist in developing their career progression within the restaurant.

• Provide regular coaching, feedback, and encouragement to help team members grow.

• Assist with onboarding, cross-training, and promoting teamwork across positions.

Financial Responsibilities:

• Help manage cash control and POS transactions; accurately reconcile cash at the end of the shift.

• Track and record sales data, labor, and operational costs to ensure the restaurant is meeting financial goals. Monitor labor, food, and supply costs during shifts; adjust as needed to meet targets while ensuring adequate staffing levels are maintained.

• Ensure accurate shift documentation and reporting is completed.

Health, Safety, and Sanitation:

• Ensure adherence to health and safety regulations, including food safety and sanitation guidelines.

• Ensure the cleanliness and organization of the restaurant, including dining rooms, kitchen, restrooms, and storage areas.

• Monitor food preparation and portions to ensure consistent quality and alignment to brand standards.

• Enforce food safety and sanitation standards in line with company and regulatory guidelines.

• Perform or supervise opening/closing procedures and daily food safety checks.o Address any maintenance or safety issues and escalate issues to the AGM, RGM, or above as necessary.

KEY COMPETENCIES

• Positive Energy: Creates a welcoming environment with high enthusiasm and optimism.

• Accountability: Takes ownership of shift…