Inside Sales Agent

Position Purpose

The primary responsibility of this role is to facilitate outgoing calls and to manage incoming traffic including calls, messages, and chats with new and existing Verizon Wireless customers. This role will promote customer retention by leveraging appointments and will identify the opportunity to sell retail products, goods and/or services by leveraging direct selling tools. Preferred sales professionals will be able to create long‑lasting relationships with TCC customers by providing an informed and complete wireless solution resulting in future residual business.

This aggressively commissioned position is responsible for meeting and/or exceeding monthly goals, staying informed on the latest device updates, pricing and promotional tools, as well as leveraging internal and external training content to build knowledge. Get access to unlimited eligible consumers from across the country to grow your customer base and your wallet.

• Handle many outgoing interactions daily with existing customers regarding account opportunities.
• Leverage various selling tools as necessary.
• Identify opportunities to save customers money or provide additional value through rate plan analysis.
• Identify opportunities to add new lines of service including Smartphones, Tablets, Mobile Internet and more.
• Communicate effectively, work independently and as a key member of the entire team.
• Maintain scheduled callbacks and follow ups.
• Stay informed using announcements, webinars, and training platforms.
• Document all calls, tasks and appointments.
• Create a positive and memorable wireless experience that compliments Verizon Wireless.
• Monitor and track daily productivity, sales performance, and opportunities.
• Participate in daily team huddles, attend training sessions and other ad‑hoc meetings as needed.
• Other duties as assigned.

• 3+ years of commissionable sales experience preferred.
• Previous call center or wireless experience a plus.
• Energetic yet compassionate phone skills.
• Great problem‑solving ability.
• Highly motivational and possessing persuasion skills.
• Ability to quickly overcome objections and think on your feet.
• Ability to stay extremely organized and prioritize tasks.
• Self‑starter with little to no supervision needed.
• Excellent communication skills; oral, written, facilitation and presentation.
• Passion to help people and enrich their lives.
• Working knowledge of MS Office and Salesforce CRM (or similar software).
• Strong organizational and analytical skills.
• Proficient in reasoning/problem solving and decision making under tight deadlines.

• Able to sit up to 80% of the time.
• Able to stand and/or walk over 20% of the time.

Typically works in a general office work environment.

Entry level

Full‑time

Sales and Business Development

Retail

Referrals increase your chances of interviewing at Verizon Authorized Retailer, TCC by 2x

#customer care #customer service #sales #jobsinsales #insidesalesjobs #nowhiring