Warehouse Specialist

The Warehouse Specialist is the highest-level non-management warehouse position and is responsible for performing and supporting a broad range of warehouse operations. Employees in this position are expected to be fully or substantially cross-trained throughout the warehouse and possess advanced knowledge of warehouse procedures and the Warehouse Management System (WMS). The Warehouse Specialist serves as a highly skilled resource who can be assigned wherever operational support is most needed.

• Independently perform a majority or all major warehouse functions, including picking, packing, receiving, shipping, replenishment, inventory movement, transfers, order staging, labeling, cycle counting, and inventory verification.
• Move between warehouse functions as needed to support daily operational priorities and maintain workflow.
• Investigate inventory discrepancies, incorrect locations, shortages, overages, damaged product, and transaction errors.
• Assist management with resolving inventory, order, workflow, and warehouse process issues.
• Complete product, location, inventory, and order research and assist with authorized inventory adjustments, cycle counts, and reconciliation.
• Assist employees with WMS, scanner, inventory, and workflow questions and help keep work moving when issues occur.
• Provide hands‑on training and guidance to Warehouse Operator I and Warehouse Operator II employees.
• Identify recurring operational issues, communicate recommended improvements, and maintain high productivity, accuracy, safety, and professional standards.

• Demonstrate advanced proficiency across WMS functions used in warehouse operations.
• Research orders, inventory, products, locations, transaction history, and inventory availability.
• Complete and review receiving, replenishment, picking, packing, shipping, transfer, and location movement transactions.
• Research mismatches between physical inventory and WMS inventory and assist with authorized corrections or reconciliation.
• Identify incomplete or incorrect transactions, troubleshoot routine system/workflow issues, and escalade? to include this phrase as in original:
  Identify incomplete or incorrect transactions, troubleshoot routine system/workflow issues, and escalade? (error)
• Assist employees with scanner and WMS processes.
• Support WMS process changes, testing, training, and implementation.

• Extensive warehouse experience or demonstrated progression through warehouse positions.
• Proficiency in a majority or all major warehouse functions.
• Advanced working knowledge of the WMS and strong understanding of inventory movement and warehouse workflow.
• Ability to research and troubleshoot warehouse, order, and inventory discrepancies with limited supervision.
• Ability to quickly move between responsibilities based on operational needs.
• Strong attention to detail, organization, problem-solving, communication, reliability, and ability to train or support other employees.
• Forklift and warehouse equipment experience required; preferred certification or ability to maintain company‑required certification.

• Must be able to lift up to 55 pounds regularly.
• Must be able to operate and use a pallet jack/electric pallet jack.
• Must be able to stand and walk for extended periods of time throughout the day.
• Must be able to bend, stoop, twist, reach, and perform repetitive movements.
• Must be comfortable operating warehouse equipment, including forklifts, when trained and authorized.

This position works in a warehouse setting and may be exposed to varying temperatures, moving equipment, and moderate noise levels.