Receiving Teller II Job Fitchburg area,Massachusetts USA,Accounting

Job Description & How to Apply Below

About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, isa public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30undergraduate programs and 22 master's degree programs, and 6,000full and part-time students. We invite you to learn more about usand how we can help you achieve your educational goals.

Institutional Diversity and Social Justice:

Fitchburg State University embraces a commitment to diversity,inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also thosewho can contribute to diversity, inclusion and equal opportunity inhigher education through their teaching, research and mentorship.

Job Description:

Detailed Statement of

Duties and Responsibilities:

Provide front line customer service - in person, via phone andemail, to students, parents, for both day and SGOCE students, andboth internal and external customers, regarding student billing and payments.

Assist customers in the understanding of payment policies,procedures, deadlines, and processes.

Provide customer receipts as required.

Process payments in Banner and related systems, complete and balance daily cashiering session.

Process wire payments to Banner accounts as necessary and/or complete Dynamic JV form to post in Finance. Including but not limited to;
Contract agency payments, Collection agency payments,VA military payments, and Students.

Process ACH payment returns including; adjustments to Banner accounts (apply charges & holds) & student billing.

Enter transactions to Banner accounts, as directed by supervisor, including transcript charges, tuition remission adjustments, entering contracts to accounts, etc.

Process ACH transaction error reports from bank. Update system information as necessary and notify payer.

Record activity associated with adjustments in supplemental tracking and/or reporting systems, prepare/complete accompanying paperwork, (private scholarships, uncashed checks, petty cash reconciliation, cash boxes, ect.).

Primary contact and support for 1098T tax forms related to;

Creating new forms as requested using populated data available in Banner TSATAXN and updating SSN's, names or addresses as requested.

Process miscellaneous payments for activity that is not associated with a Banner student record.

Run reports and/or review account records associated with payment and billing activity from Banner, Touchnet, Excel or other related systems. Verify information in records, and provide information to Director or designee as required. Examples ofreports include non- payments, state intercept, etc.

Backup to run reports associated with payment plan activity,identifying and contacting late payers, cancel plans upon repeated late payment, per departmental standard; establish & monitorin-house payment plans, identifying and contacting late payers for resolution.

Backup to balance petty cash monthly.

Engage in due diligence efforts associated with billing,non-payments/accounts receivable, and uncashed refund checks;communicating with students and/or agencies using a variety ofmethods regarding non-payments; track diligence efforts as necessary, and identifying accounts that meet departmental standards for collections, intercept and/or write off per department guidelines.

Assist the Director by supporting education and outreach material updates related to Department processes, policies, etc.,including website, Facebook and social media, written materials,etc.

Assist the Director and other staff within the unit with other duties consistent with the Receiving Teller classification.

This AFSCME union position is part of the Commonwealth Human Resources Division Classification Specifications. Click this linkor follow the URLhttps://(Use the "Apply for this Job" box below). for a full description of the classification specs.

Duties and Responsibilities common to all Receiving TellerII positions:

Receives cash or checks for fees, bills, permits, tuition,licenses, patient/client accounts, etc. and keeps records of moneyand checks received.

Issues receipts for payments, licenses, registration plates,certificates of title, permits, etc. upon checking applications for accuracy and conformance with established procedures, guidelines,rules and regulations.

Searches for sources of account imbalances or discrepancies using calculators or adding machines.

Retrieves needed…

Receiving Teller II

Job Description & How to Apply Below

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