Undergraduate Student Employment-Residence Community Desk Assistant

About Fitchburg State University

Fitchburg State University, located in Fitchburg, Massachusetts, isa public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30undergraduate programs and 22 master's degree programs, and 6,000full and part-time students. We invite you to learn more about usand how we can help you achieve your educational goals.

Fitchburg State University embraces a commitment to diversity,inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also thosewho can contribute to diversity, inclusion and equal opportunity inhigher education through their teaching, research and mentorship.

The Office of Residence Life is seeking a student for employment.

This position is funded by the university. All undergraduate students looking for employment are welcome to apply.

Please see below the specific duties and responsibilities for the position.

The Community Desk Assistants (CDA) are an integral part of the Department of Residence Life. Job responsibilities are performed inthe areas of information and emergency support and safety management. Consistent policy enforcement and communication is thekey to providing information and safety to residential students andtheir guests. The CDA works collaboratively with all members of the Department of Residence Life as well as indicated campus partners.

Shifts occur 24 hours a day, 7 days a week.

The Community Desk Assistants report to a Department of Residence Life staff member.

• Operates via the front desk of residence halls as an initialpoint of contact and resource, primarily conducting lock-out procedures for students.
• Maintain confidentiality with information provided.
• Verify identities of persons entering the residence hall.
• Understand, be able to articulate, and uphold university and Department of Housing and Residential Services policies and procedures.
• Address policy violations and be able to write necessary reports using the Maxient system.
• Ensure that students sign in any guests when entering the building.
• Support RA staff during fire alarm activations.
• Communicate with Residence Life on call staff to report any concerns, issues, or incidents.
• Have an active role in student maintenance concerns in the buildings. Instruct residents on how to use the Asset Essentials system. CDAs will be expected to input work orders brought to their attention.
• Maintain a positive and professional demeanor at all times while working.
• Maintain an organized and efficient working area at alltimes.
• Attend all training and meetings. There will be mandatory training at the start of each semester. It can be expected thatthere will be a CDA specific training along with a training for all student staff within the department.
• Other duties as assigned.

• Must be able to work well both in a team setting and independently.
• Schedule availability must be flexible.
• CDA shifts will be built based off of your class schedule as itappears in Web4 - time at the start of the semester will allow for permanent swaps/shift pick up to fill the schedule
• Ability to multi-task while providing excellent customer service to internal and external constituents.
• Excellent verbal and written communication skills.
• Full time undergraduate student at Fitchburg State University(enrolled in 12+ credits each semester for undergraduates or 9credit hours per semester for graduates).
• GPA of 2.0 most recently completed semester and cumulatively.
• Be in good conduct standing with the university (no active sanctions). Applicants should be prepared to expound on past conduct history if requested.
• Prior experience living on campus is not required for eligibility.

This is part-time, non-benefited student only posting.

Shift will vary based on student schedules and the pay is $15 perhour.

Fitchburg State University is an equal opportunity employer.