Member Experience Specialist

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Parkhill Regular Full-Time Fitchburg, Fitchburg, MA, US

30+ days ago Requisition

Salary Range: $22.00 To $26.00 Hourly

Member Services Representative

Help Members. Build Relationships. Make an Impact.

At IC Credit Union, we're looking for a friendly, motivated professional who enjoys helping people achieve their financial goals. As a Member Services Representative, you'll be a trusted resource for members by providing exceptional service, opening accounts, processing transactions, assisting with consumer loans, and recommending solutions that meet their needs,

What You'll Do

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

What We're Looking For

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and a commitment to accuracy.

Why Join IC Credit Union?

• Meaningful work that helps members and communities thrive.
• Supportive team environment focused on growth and development.
• Opportunity to build a rewarding career in financial services.
• A culture driven by service, teamwork, and making a difference.

Ready to grow your career while helping others achieve their goals? Apply today and become part of the IC Credit Union team.

Member Services Representative

Help Members. Build Relationships. Make an Impact.

At IC Credit Union, we're looking for a friendly, motivated professional who enjoys helping people achieve their financial goals. As a Member Services Representative, you'll be a trusted resource for members by providing exceptional service, opening accounts, processing transactions, assisting with consumer loans, and recommending solutions that meet their needs,

What You'll Do

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

What We're Looking For

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and a commitment to accuracy.

Why Join IC Credit Union?

• Meaningful work that helps members and communities thrive.
• Supportive team environment focused on growth and development.
• Opportunity to build a rewarding career in financial services.
• A culture driven by service, teamwork, and making a difference.

Ready to grow your career while helping others achieve their goals? Apply today and become part of the IC Credit Union team.