Pharmacy Technician

Pharmacy Technician –
CVS Health

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We are focused on transforming health care for our customers and making our company a great place to work. In our retail locations, we bring this promise to life every day. Your work as a Pharmacy Technician (Technician) will support the pharmacy team in consistently delivering on our brand promise. Technicians act as the first point of contact for patients and customers, ensuring prescriptions are filled promptly, safely, and accurately, and providing caring service that exceeds expectations.

Once hired, you must complete rigorous training and satisfy all registration, licensing, and certification requirements according to your state’s Board of Pharmacy guidelines. Until those requirements are met, duties may be restricted by the Pharmacy Manager.

• Follow all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Perform pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, and drop‑off) for safe and accurate prescription fulfillment.
• Provide empathy and genuine care to create heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; offer immunizations and other services at the register and over the phone; solve or elevate patient problems.
• Complete basic inventory activities, as permitted by law, and as directed by pharmacy leadership, such as accurately putting away medication deliveries and performing cycle counts, returns‑to‑stocks, and waiting‑bin inventories.
• Contribute to a high‑performing team, embrace a growth mindset, seek feedback, and actively pursue opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntary travel to other stores in the market as required.
• Comply with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Adhere to CVS policies to ensure patient safety, controlled‑substance dispensing, recordkeeping, and privacy protection.
• Deliver additional patient health‑care services (e.g., immunizations, point‑of‑care testing, and volunteering for off‑site clinics) when allowable by law and supported by training and certification.

• Obtain Technician Immunizer status through additional licensure, training, and state Board of Pharmacy compliance.
• Educate patients about vaccine importance and refer vaccination questions to the pharmacist on duty.
• Monitor for and respond to adverse reactions; report events per public health requirements.
• Collect and track patient information, documenting all necessary details.
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• Monitor and manage vaccine supplies.

• Comply with any state board of pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure/certification.
• If state law does not mandate a minimum age, you must be at least 16 years old.
• If state law does not mandate a minimum educational requirement, you must hold a high‑school diploma, a GED, or be actively enrolled in a high‑school program.
• State‑level licensure and national certification requirements vary by state.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Attention and focus: concentration on tasks, quick task switching, and accurate prescription labeling.
• Customer service and team orientation: friendly assistance, perceiving and responding to patient reactions.
• Communication skills: use of verbal and written communication, active listening, and clear instructions.
• Mathematical reasoning: solving problems such as determining tablet counts and refill calculations.
• Problem resolution: identifying and selecting the best course of action in challenging interactions.
• Physical demands: mobility, lifting up to 20 lbs, repetitive finger work, and excellent visual acuity for small tasks.
• Any additional tasks as directed by Supervisor or Manager.

• 1–3 years of prior…