Department Assistant II, Fitchburg Campus

Exemption Status:
Non-Exempt Hiring Range: $19.45 - $29.18 (based on a full time schedule of 40 hours per week). Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Holidays
- Every Other Holiday, Monday through Friday Scheduled

Hours:

7a-330p/8a-430p/1030a-7p

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours:

40 Cost Center: 24060 - 3880 Physical Therapy Union: SEIU
- Service & Maintenance Health Alliance Burbank

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

• 1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
• 2. Confirms and verifies patient demographic and insurance information.
• 3. May collect co-payments from patients upon arrival.
• 4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
• 5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
• 6. Receives and directs phone calls.
• 7. Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
• 8. Schedules urgent care appointments as needed and directed by clinicians.
• 9. Schedules patients for treatment by multiple providers and treatment areas and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
• 10. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
• 11. Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
• 12. Collaborates with insurers to obtain patients’ prior authorizations for procedures and tests as needed.
• 13. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
• 14. Complies with referral management regulations.
• 15. Verifies eligibility for procedures or tests from various health care institutions.
• 16. Follows up to correct discrepancies.
• 17. May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
• 18. Preps the patient’s information for clinicians for scheduled patient visits as needed.
• 19. Scrubs Patient Encounter information and submits electronically.
• 20. Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
• 21. Maintains accurate and timely records, logs, charges, files, and other related information as required.
• 22. Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents, and staff.
• 23.…