Chief Operating Officer - Hybrid, North MA

Position: Chief Operating Officer - Hybrid, North Central MA
Chief Operating Officer

Location:

North Central Massachusetts, Hybrid Eligible Relocation Stipend Available for the Ideal Candidate Salary Range: $129,600 to $194,400

About Making Opportunity Count Making Opportunity Count is a mission driven Community Action Agency committed to eliminating barriers and creating opportunities for anyone who walks through our doors. We operate a diverse portfolio of high impact programs spanning early education, energy assistance, housing, workforce development, healthcare, and community services. Our work is complex, highly regulated, and deeply human, and our leadership team operates with both rigor and heart.

The Opportunity We are seeking a strategic, data-savvy, and deeply collaborative Chief Operating Officer to serve as the operational architect of our mission. This is a senior executive role for a leader who thrives at the intersection of strategy and execution, someone who can translate big ideas, funding commitments, and vision, into stable, compliant, and high-performing operations.

The COO is the bridge between ambition and reality, ensuring that growth, innovation, and new funding never outpace our capacity, infrastructure, or people. You will lead a diverse coalition of Program Directors and senior leaders, while partnering closely with the Executive Director, Chief Financial Officer, Chief Advancement Officer, and Chief Human Resources Officer to ensure operational excellence across the organization.

For the right candidate, we are open to relocation and will consider a relocation stipend.

What You Will DoAs Chief Operating Officer, you will:

Serve as the primary operational leader responsible for translating organizational strategy into effective, sustainable, and compliant programs.

Act as the implementation partner to Advancement once funding is secured, building staffing models, SOPs, timelines, and compliance frameworks to ensure successful launches.

Ensure organizational growth does not compromise stability by evaluating new initiatives against capacity, fiscal sustainability, and compliance requirements.

Directly supervise senior program leaders across Child Care and Head Start, Energy, Housing, Workforce Development, Healthcare, and Community Services.

Break down silos by standardizing systems, improving cross-program collaboration, and strengthening accountability for outcomes.

Partner closely with the CFO on budgets, financial controls, grant deliverables, and fiscal compliance, following CFO guidance on all financial matters.

Partner closely with the CHRO on workforce strategy, labor relations, performance management, and organizational culture, following CHRO guidance on all HR matters.

Lead continuous improvement initiatives using dashboards, data analytics, and modern systems, including thoughtful and ethical use of AI to amplify impact.

Build and maintain strong relationships with funders, community partners, and external stakeholders.

What We Are Looking For The ideal candidate will bring:10+ years of progressive leadership experience overseeing managers and complex, multi-million-dollar operations.

Experience in Community Action Agencies or comparable human services environments, strongly preferred.

Demonstrated success in cross-functional leadership and external relationship management.

Bachelor’s degree required, Master’s degree preferred, or equivalent professional experience.

Strong fluency in data analytics, dashboards, and modern collaboration tools, with a genuine interest in leveraging AI for public good.

Experience managing multi-source funding streams, including federal, state, and private funds.

A deep connection to mission-driven work and a leadership style that is inclusive, accountable, and relationship-centered.

Compensation and Exceptional Benefits We offer a competitive executive compensation package and one of the strongest benefits offerings in the sector, including:

Salary range of $129,600 to $194,400, based on experience and alignment with our compensation framework

Health insurance with a $0 deductible option, plus dental and vision coverage

Student loan forgiveness assistance

Immediate 403(b) employer contribution with 100…