Chief of Health and Residential Supports

Position Title: Chief of Health and Residential Supports

Organization: The Arc of Opportunity in North Central Massachusetts

Reports to: Chief Executive Officer

Position: Hybrid; three days per week in the office and/or at homes and program sites, with up to two remote days when operations allow

Location
:
Fitchburg, Massachusetts

The Arc of Opportunity is a leading nonprofit dedicated to supporting and empowering individuals with intellectual and developmental disabilities (I/DD) and acquired brain injuries (ABI), and their families across North Central Massachusetts. Through a wide range of services—from residential programs and employment support to family resources and advocacy—The Arc ensures that people with disabilities have the tools, opportunities, and respect they need to live full, self-directed lives.

With deep roots in the region, the organization is recognized for its commitment to dignity, inclusion, and innovation in service delivery. The Arc of Opportunity’s work transforms lives and sets the standard for disability services statewide. Backed by a team of dedicated professionals and strong community partnerships, the organization combines person-centered care with advocacy efforts that shape the future of disability rights and inclusion.

The Chief of Health and Residential Supports is a passionate executive leader responsible for bringing residential operations, nursing, and clinical services together around a coordinated standard of care.

Reporting directly to the President & CEO, the Chief will lead efforts to strengthen safety, quality, person-centered practice, regulatory readiness, and meaningful outcomes for people with disabilities. The role directly oversees the AVP of Residential Operations, Director of Nursing, and Director of Clinical Services, while partnering with leaders across the organization to integrate health and clinical expertise into day and community programs.

As a member of the executive team, the Chief will develop leaders, strengthen service delivery, help shape organizational strategy, and support the development of new and evolving models of care as the needs of the people The Arc supports and its communities continue to change.

• Lead residential operations, nursing, and clinical services around a coordinated standard of care.
• Strengthen collaboration across residential, day, and community-based programs.
• Advance quality, safety, person-centered practice, and regulatory readiness across the Health & Homes division.
• Use incidents, outcomes, data, and experience to identify risks and opportunities for continuous improvement.
• Proactively identify emerging health, clinical, and safety risks across residential and community-based services, coordinating timely, clinically informed responses with nursing, clinical, residential, and risk management leaders to protect the well-being of people supported.
• Lead responses to significant clinical, operational, and safety concerns in partnership with the VP of Risk and Quality Management.

• Help create safe, welcoming homes where people are known, respected, and supported to make choices about how they live.
• Advance whole-person care by coordinating health, clinical, and residential supports around individual needs, goals, preferences, and strengths.
• Improve health, safety, independence, belonging, and meaningful participation in homes and communities.
• Center the voices of people supported and their families in service planning, improvement, and new approaches to care.
• Lead, coach, and develop the AVP of Residential Operations, Director of Nursing, and Director of Clinical Services.
• Empower…