Retail Sales Associate FITCHBURG | John Fitch Hwy Avg

Retail Sales Associate | FITCHBURG | John Fitch Hwy

Avg. all-in: $30

$15.00/yr - $30.00/yr

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in-store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers and shared expertise.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools designed to enhance interactions and onboarding.
• Complete training on in‑store experience, new skills and processes, and knowledge of systems.
• Build relationships with employees across channels and partner with business and customer service teams to own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships and contribute to company success.
• Provide first‑class customer experience while having a good time.

• Strong desire to learn and master customer advocacy skills and build meaningful connections.
• Competitive drive with confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, sharing best practices.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience; retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees
• Monthly sales incentive programs, contests, rewards and more.

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hrs) or part‑time (20+ hrs) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace the diversity that makes our employees unique and welcome everyone to our team.

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