Lead Guest Services Associate- Cannabis

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- Cannabis role at Green Meadows

Position Summary: Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly supports the Dispensary Manager with day‑to‑day operations with the retail team.

• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
• Educate customers on the safe use of their selected cannabis products;
• Check customers' identification documents to verify that they are of legal age;
• Process customers' payments using the dispensary / retail POS system;
• Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products;
• De‑escalate unruly customers, reporting incidents to management if difficult situations with customers arise;
• Ensure the dispensary is clean and well‑organized at all times and lead the team in assigning cleaning;
• Full awareness and training on current SOPs and recommending changes and new SOPs;
• Take inventory of cannabis products and ensure that the sales floor is adequately stocked;
• Periodically responsible for inventory tasks, including but not limited to product transfers, closing counts and deliveries;
• Take inventory of non‑cannabis products and submit PO’s to maintain inventory;
• Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping, etc.;
• Will be responsible for cash handling—opening and closing GSA registers;
• Will be responsible for opening and closing procedures in the retail space including arming the security system;
• Assist with training the team, both medical and adult use GSA’s;
• Facilitate employee discounts, and exchanges/returns after collaborating with GM;
• Help ensure that the retail space is flowing—direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions;
• Responsible for on‑the‑floor coaching and corrective actions;
• Support the GM in recruiting, interviewing, and onboarding staff;
• Support the GM in performance reviews and disciplinary action;
• Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff;
• Take initiatives to create and support retail enhancements and related projects.

• 2+ years in Cannabis retail;
• 3+ years of customer‑facing experience in the Retail or Hospitality Industries;
• 1+ year in a leadership position;
• Comfortable working with computers, preferably retail POS systems;
• Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.

• Ability to speak more than one language (preferably Spanish);
• Foundational understanding of sales and upselling of products.

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