Customer Service Representative - Waggin' Tails Doggie Dude Ranch & Pet Lodge

Overview

Waggin' Tails Doggie Dude Ranch & Pet Lodge is a full-service animal care facility affiliated with Fitchburg Veterinary Hospital. We’re known for a warm, welcoming atmosphere and high standards of client service. We’re looking for a Full-Time and Part-Time Customer Service Representative who’s ready to help us deliver a top-tier experience to every pet and pet parent who walks through our doors.

• A place that puts pets first - We offer daycare, lodging, grooming, and training in a modern, state-of-the-art facility built for comfort, safety, and smiles.
• A client-focused culture - From phone calls to check-ins, we treat every interaction as an opportunity to create connection and build trust.
• A team that cares - You’ll join a fun, dedicated crew that supports each other and works together to make every day feel meaningful.

• A people person who loves creating great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A multitasking pro who stays cool, kind, and collected even during the busiest shifts.
• Tech-savvy and confident navigating digital systems and client accounts.
• Calm, clear, and compassionate especially when pet parents need reassurance.
• Driven to grow in a supportive environment that values professional development and team culture.

• Greeting clients and checking in guests for daycare, lodging, grooming, and training services.
• Answering phones, scheduling appointments, and managing client accounts.
• Providing accurate, friendly communication both in-person and over the phone.
• Keeping client records organized, accurate, and up-to-date.
• Supporting a smooth check-in/check-out process and managing point-of-sale transactions.
• Helping maintain a clean, welcoming front desk and lobby area.
• Being a key point of connection between pet parents and our care team.

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, and parental leave - (for employees working 25+ hours per week)
• Military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future.