Patient Coordinator – Fitchburg

Job Description

Dental Health Associates of Madison (DHA), a trusted, doctor-owned practice with over 50 years of service to the Madison community, is seeking a Patient Coordinator to join our front desk team. In this role, you’ll be part of a locally led organization that values teamwork, exceptional patient care, and your professional growth. DHA’s doctor-led culture ensures that patient care and employee development are prioritized, offering you a fulfilling career where you can make a real difference in the lives of our patients.

As a Patient Coordinator at Dental Health Associates (DHA), you’ll be the first point of contact for patients, providing them with a welcoming, professional, and efficient experience. You’ll play a key role in managing front desk operations, coordinating patient flow, and ensuring that every patient has a positive and seamless experience from check‑in to check‑out. Working in a collaborative environment, you’ll support our dental team and help maintain the smooth operation of our busy clinics.

• Welcome patients warmly, ensuring they feel comfortable and supported throughout their visit.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing patient flow efficiently.
• Verify insurance coverage, ensuring all necessary documentation is accurate and complete.
• Process patient payments, explain financial policies clearly, and professionally address billing inquiries.
• Maintain accurate and confidential patient records, adhering to compliance standards.
• Collaborate with the dental team to ensure seamless communication and outstanding patient care.
• Assist with administrative tasks such as preparing reports, organizing office supplies, and supporting daily operations.

• High school diploma or equivalent.
• A genuine passion for delivering top‑nort patient care.
• Strong communication and interpersonal skills with a friendly and professional demeanor.
• Detail‑oriented, organized, and reliable team player with a strong work ethic.
• Ability to multitask and thrive in a fast‑paced environment.

This in‑person position will support our Endodontics and Periodontics teams at our Fitchburg Clinic, offering convenient daytime hours and the chance to work alongside a dedicated team focused on providing exceptional patient care.

At Dental Health Associates (DHA), we are passionate about delivering exceptional dental care and creating a fulfilling, growth‑oriented workplace. As a doctor‑owned dental practice with seven clinics in the Madison area, we offer a unique opportunity to develop your career while collaborating with experienced dentists and leadership teams. Our supportive culture values professional growth, personal development, and team collaboration.

• Career Growth Opportunities:
  Whether you’re starting your journey in healthcare or looking to expand your expertise, DHA offers opportunities to develop and advance your career.
• Supportive Work Environment:
  Join a team where collaboration and mutual respect are at the core of everything we do.
• Community Impact:
  Join a practice that actively gives back to the community through initiatives such as Tri 4 Schools, the Oregon Kids Triathlon, All City Swim, Big Brothers Big Sisters, Boys & Girls Club, the UW‑Madison Carbone Cancer Center, Gilda’s Club and many other meaningful causes.
• Work‑Life Balance:
  Enjoy a predictable schedule with paid time off and a focus on your well‑being.

Starting at $19 per hour, with opportunities to earn more based on experience and performance.

If you have administrative or customer service experience and are looking for a rewarding opportunity with a trusted, doctor‑owned practice, we encourage you to apply. Join a team that values you!

Dental Health Associates of Madison, LTD is an equal opportunity employer and values diversity.

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Dental Health Associates of Madison