Senior AI Engineer

Responsibilities

• The Senior AI Engineer will design, develop, and deploy Copilot Studio agents for customer and technical support
• Build conversational AI workflows, including multi-step reasoning, autonomous task execution, and workflow automation
• Implement scalable RAG pipelines, intent classification, and conversation orchestration
• Integrate with Dynamics 365 Customer Service, Dataverse, Power Pages, and external APIs (CRM/ticketing platforms)
• Ensure secure, scalable deployments with clean Dev/Test/Prod separation
• Add telemetry to measure support outcomes and document architecture for long-term maintainability

• Advanced Copilot Studio (topic/flow design), Power Platform (Power Automate, Dataverse)
• Python (required), Node.js/Type Script (preferred)
• Experience with LLM frameworks (Lang Chain, Llama Index, OpenAI API, Azure OpenAI)
• RAG pipelines, vector databases (Pinecone, Weaviate, FAISS, Chroma)
• Cloud experience (Azure preferred; AWS/Google Cloud Platform acceptable)
• Solution lifecycle management (Dev/Test/Prod), portal security, and permissions
• Strong problem-solving and analytical skills
• Ability to work cross-functionally with Support, Product, and Engineering teams
• Excellent communication and documentation
• Customer-focused mindset
• Experience with deploying an AI agent/chatbot that autonomously resolves 30-70% of support queries
• Experience with measurable reduction in support ticket volume and resolution time
• Experience with scalable frameworks for future expansion (multi-channel, voice, multi-agent)
• Secure, reliable, guardrail-compliant AI systems experience

• Built and deployed production-grade AI chatbots or support tools
• Multi-agent orchestration and model tuning
• Integrations with CRM/ticketing tools (Dynamics, Zendesk, Freshdesk)
• Understanding of support flows, troubleshooting scripts, and escalation logic

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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