Information Technology Specialist , OR II Lacy Road

We have one vacancy for a Support Specialist I, OR II. The level at which someone is hired into is based on the qualifications of the selected candidate.

Information Specialist I pay range: up to $75,920.00 annually

Information Specialist II pay range: up to $81,494.40 annually

We are seeking a talented and motivated professional to join our Information Technology Department in a full-time capacity. The ideal candidate is a proactive problem-solver who excels both independently and in collaborative environments. This role is instrumental in delivering timely, high-quality support to users, contributing to process improvements, and developing clear, user-focused support resources. Success in this position requires a strong blend of technical expertise, creativity, and communication skills to effectively serve and empower all end users.

We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth. Benefits include participation in the Wisconsin Retirement System, no-deductible health plans, dental and vision coverage, life and disability insurance, paid parental leave, a bilingual incentive, and eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.

Beyond traditional benefits, we invest in your continued development with professional growth opportunities, potential telework flexibility after the initial onboarding period, and access to an onsite fitness center to support your overall wellness.

Occasional evening and weekend hours may be required to meet the needs of the City. This position is part of a 24/7 on-call rotation and must be able to respond within forty (40) minutes.

Employment is contingent upon successful completion of a full criminal background investigation, including fingerprint-based screening.

• Installs, configures, supports, troubleshoots, repairs, and maintains desktop, laptop, mobile, and handheld computers, including hardware, operating systems, peripherals, and applications in city facilities and vehicles.
• Assists end users with operating systems and applications.
• Assists in the identification of computer training needs. Assists in the coordination of computer training classes. Provides informal training when appropriate.
• Assists in the development and implementation of procedures and policies for all City data processing operations.
• Assists computer users in identifying and documenting systems needs, changes, and improvements. Makes recommendations regarding software selection and implementation and its installation and configuration.
• Develops and maintains technical support documentation, including customer-facing training and instruction documentation.
• Maintain telephone, network and software user accounts, including user moves, adds and changes.
• Perform data migration when computers are replaced.
• Use desktop management & application packaging software to manage desktop computers and distribute applications.

• Installs, configures, supports, troubleshoots, repairs, and maintains desktop, laptop, mobile, and handheld computers, including hardware, operating systems, peripherals, and applications across City facilities and vehicles; independently resolves complex technical issues and escalates only the most advanced problems as needed.
• Provides advanced technical support to end users for operating systems and applications, diagnosing and resolving issues with minimal supervision.
• Identifies computer training needs and coordinates training initiatives; develops and delivers both formal and informal end-user training to improve system adoption and efficiency.
• Develops,…