Customer Service Agent Airport; FCO

Position: Customer Service Agent Airport (FCO)
Are you passionate about helping people and delivering outstanding service? Join our    &  Jet2

Holidays  team  Fiumicino  as a  Customer Service Agent .

What We Offer:

26,777.00 €  annually (pro-rated)

Full time seasonal contract

39 days  holiday (pro-rated)

Free uniform , paid training, life assurance & retail discounts

Discounts  on    &  Jet2holidays  flights

Recommend a Friend  bonus

What We’re Looking For

Ability to  work as a team

Previous experience  in a customer service role ideally in a fast-paced environment

Fluent  in  local language & intermediate/fluent English

Have a  flexible and positive approach

Capability to remain calm and effective  during high-pressure situations, such as flight cancellations or service disruptions

As we employ on local contracts,  you will already hold full right to work documents for Italy

What will you do in the role?

Create Memories  - Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values.

Be Present  - Greet our arriving customers at the start of their holiday, supervising our third-party partner in delivering a friendly and efficient check-in and onboarding service, offering helpful advice on the sales desk.

Take Responsibility  - Ensuring   ’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub)

Work as One Team -  Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience

Ready to take off? Apply today!

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