Lead Medical Assistant - Urgent Care AltaCare

Lead Medical Assistant - Urgent Care Alta Care

Under general supervision of the provider, the Lead Medical Assistant (MA) Certified works with members of the departmental health care team to provide assistance to providers, patients, and their families ensuring smooth work and patient flow. The Lead MA Certified, under the supervision of the provider, is responsible for conducting initial and on-going assessments of the patient and working with the provider in their procedures and/or exams.

This includes reviewing the patient medical record, completing and documenting vital signs, recording chief complaint, documenting medical history, assisting in referrals, prescription renewals and patient follow ups. The Lead MA Certified also assists in the coordination of clerical information to provide patient care and assists with patient follow up. The position’s location is on site only.

Responsibilities

Patient Care

• Escorts patient from waiting area to exam room; communicates information regarding extended wait or delay in appointment time.
• Reviews the patient medical record and conducts pre-visit interview with patient.
• Conducts designated point of care testing including electrocardiograms and throat cultures.
• Follows safety guidelines regarding contact precautions and policies/procedures dealing with blood borne pathogens.
• Administers injections under the supervision of the provider.
• May perform venipuncture and capillary punctures on patients.
• Processes test results and provides timely results to patients via email, mail or phone as directed by the physician or department protocols.
• Takes and records all vital signs and documents medical history and chief complaint.
• Assesses needs for referrals and prescription renewals.

Cardiology Clinic/Departments

• Prepares patients for examinations, assists with examinations, cast or splint applications, minor procedures and related tasks within the scope of knowledge.
• Instructs patients on urine collection procedures.
• Assists patients with donning/doffing compression garments as needed.
• Assists with dressing removal as assigned by supervising clinician.

Administration

• Maintains confidentiality of patient information at all times.
• Answers and prioritizes incoming telephone calls; communicates effectively with callers; obtains complete and accurate information to determine needs and returns messages promptly to ensure patient needs are met.
• Performs pre-visit review to ensure medical records have all information needed for the visit (e.g., hospital notes, immunization records, consents, test results, disease management items).
• Documents patient information in the electronic medical record following standard work guidelines.
• Communicates patient concerns or significant changes in health status to the physician or allied health professional.
• Assists in coordinating clerical information necessary to provide patient care during the visit (e.g., arranging referrals, future appointments, tests, and treatments).
• Ensures accurate documentation of assessments, interventions and patient responses.
• Completes necessary patient follow up for continuity of care.

Leadership

• Under direct supervision of manager, acts as a subject matter expert for MA responsibilities, including orientation of MA staff and contributing to evaluations.
• Supports clinic leadership, including de-escalation of employee or patient issues.
• Oversees medication samples and supplies, and maintains appropriate medical supply levels.
• Performs routine audits of expirations and compliance with regulations and policies.
• Serves as a resource when the manager is unavailable and supports readiness and process improvement initiatives.

Office/Clinical Preparation

• Prepares and maintains clinical and office supplies and equipment for treatments, including sterilization and restocking of exam and treatment rooms.
• Cleans and sterilizes equipment, instruments, and work areas as needed.

Compliance/Safety

• Reports safety-related incidents promptly and participates in safety training; performs work safely and monitors for safety issues.
• Stays current with state and federal regulations and company policies that impact the area of responsibility.
• If required, ensures all certifications and licenses are up-to-date before expiration.
• Completes all required modules and job-specific training within the specified time frame.

Qualifications

Education

High School Diploma or GED required. Medical Assistant Diploma from an accredited Medical Assisting program or college required, or a valid and active Medical Assistant Certification from the AAMA (CMA), AMT (RMA), NCCT (NCMA), or NHA (CCMA) required.

Certification & Licensures

BLS (American Heart Association) required. Valid and active MA certification from the AAMA, AMT, NCCT, or NHA required. Fingerprint Clearance Card application number required upon hire and fingerprint clearance within 90 days of hire. Employee must obtain and maintain appropriate clinical competencies as assigned by the department leader.

Experience

One year Medical…