Behavioral Health Case Manager - Flagstaff Fourth Street - BH Svcs C

Introduction

Love where you work as much as you love where you live by joining Elk Ridge Community Health.

Schedule:

Monday
- Friday

The Behavioral Health Case Manager, as part of the patient care team, provides direct case management of all assigned patients; thereby contributing to the improvement of patient care, their quality of life, and treatment compliance by the patient. The Behavioral Health Case Manager serves as a liaison and advocate for the patient and family, ensuring the delivery of quality and timely services to the patient from the patient care team and collaboration with community agencies.

The primary goal of the Elk Ridge Community Health Behavioral Health
- Case Manager is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

The following functions and responsibilities will contribute to Elk Ridge Community Health to achieve its KEY RESULTS:

• Participates as a team member of the clinical interdisciplinary team to ensure appropriate care, support, and resources to all internal/external patients, displaying ongoing commitment to quality of care.
• Functions as a principal team member in the interdisciplinary team, which consists of the patient’s behavioral health provider, primary care medical provider, nurse support and case management and coordinating treatment planning and care plans, hospital discharge coordination, and assistance when a patient needs to be transferred to another agency and service type.
• Ensures that patient care is documented accurately and in a timely manner and meets all regulatory standards, guidelines, and established criteria.
• Develops and maintains positive and effective working relationships with patients, family members and clinical staff, as well as administrative and support team members to foster professionalism and coordination with the patient care team.

• Provides supportive case management to patients actively enrolled in behavioral health services. Case managers are responsible for monitoring the patient’s current needs, services required to address those needs, and progress in achieving goals or desired outcomes through regular and ongoing contact with patients. Provides optimal patient care by effectively utilizing case management services to coordinate with clinical team members and ensure that effective patient care services are provided to patients with behavioral health needs.
• Depending on the assigned primary duties, case managers will have an expected amount of daily encounters with patients providing case management activities such as the following but not limited to:
• Assistance in identifying, implementing, maintaining, monitoring, and/or modifying behavioral health services on a routine basis.
• Providing necessary resources that support activities of daily living and/or respond to the needs of other Social Determinants of Health (SDOH) other than behavioral health services.
• Coordination of care activities related to ensuring continuity of care between levels of care, community resources, other natural support systems and health plans.
• Outreach and follow-up care to patients after reporting of a crisis event and/or a missed appointment.
• Participation and engagement in formal and informal case staffing, case conferences, and other meetings as needed for the patient.
• Cultivates advocacy in the delivery of integrated care to patients.
• Utilize internal and external resources to include government social services, community agencies, program requirements, policies,…