Residential Treatment Program Manager

To provide leadership and supervision to Behavioral Health Specialists, Clinicians, and Care Managers on the addiction residential unit. These responsibilities include implementing departmental programming through using evidence-based practices related to substance use, coordination of shift assignments/coverage, and communication related to client activities, behavior management, and implementation of treatment plans.

Additionally, this position will work with members and groups to promote optimum mental health. Counsel individuals, families or groups or engage in prevention programs.

• Engage in program development and implementation activities for a 24-hour residential substance abuse unit including review of evidence-based practices and consistency in delivery of services.
• Complete reporting requirements including review of census, referrals to outside agencies, and successful completion of programing. Assist with data collection and outcome studies as directed.
• Referral screening for appropriateness including review of medical stability and funding sources. Contact should be maintained with referring clinics while members are residing on the unit.
• Uses recovery-oriented, trauma-informed and person-first language in all interactions, with a strong understanding and ability to demonstrate excellence in customer service.
• Directly supervise staff regarding program implementation and member needs. Complete supervision logs as required. Complete time sheets for unit staff.
• Unit monitoring for compliance of safety issues and infection control. This includes ensuring the unit remains consistent with requirements of all fund sources, licensing bodies and regulatory agencies.
• Ensures that educational protocols addressed in individual service plans for each member are completed each shift.
• Provides brief motivational enhancement, individual, group and family therapy to a diverse caseload of adult members with general mental health and substance use disorders, as evidenced by direct observation, treatment team meetings, and clinical record review.
• An acceptable level of productivity is expected to be maintained as measured by completion of service plans, progress notes, assessments, and discharge summaries
• Maintains member records in compliance with The Guidance Center, Inc., State, health plan, and Joint Commission standards, as evidenced by clinical record reviews, peer review, and annual quality profile data.
• Networks with community agencies to provide services to eligible clients, as evidenced by clinical record reviews, direct observation, and treatment team meetings.
• Uses ASAM criteria to ensure appropriate length of time in care, as evidenced by review of assigned caseload, clinical record review and treatment team meetings.
• Provides customer service to internal and external customers and stakeholders.
• Participates in the Quality Improvement processes in the agency.
• Facilitates residential unit staff meetings.
• Assist with orientation and training regarding department specific competencies.
• Interviews and assists in hiring prospective employees.
• Utilize an Electronic Health Record for all clinical documentation and maintain compliance with electronic medical records.
• Performs other duties as assigned.

• Provide high quality customer service to internal and external customers.
• Must work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Demonstrate cooperative behavior with colleagues and supervisors.
• Participate in Quality Improvement and Performance Improvement Processes of the agency.
• Complete all TGC required trainings on time.
• Maintains a high level of professionalism while performing job functions.
• Demonstrate flexibility and a willingness to learn.
• This position is 100% onsite/TGC campus, in the state of Arizona.
• This position is categorized as essential staff.

Required:

• A minimum of a Bachelor's degree in a behavioral health field and at least four years' experience working in substance use treatment OR Master's degree in behavioral health field and Associate or independently licensed in Substance Use Counseling, Counseling, Marriage & Family Therapy, Social Work, or Psychology and registered with the Arizona Board of Behavioral Health Examiners.
• 1-2 years supervisory experience.
• Experience in providing crisis intervention services and counseling to a broad range of clients.
• Ability to work as part of a team to coordinate client care.
• Current driver license with no…