Technical Training Analyst, Intermediate

Technical Training Analyst, Intermediate

Northern Arizona University

• This position is on-site, remote, or hybrid. The incumbent may work in a remote, in‑person, or hybrid modality.

NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K‑12) around the state of Arizona. This position specifically provides training and support for the Synergy Student Information System used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher grade books, and assessments.

• Provide technical software support to schools throughout Arizona.
• Support the Edupoint Synergy product suite (base product, teacher grade book, assessments, MTSS, online registration and mobile applications) and internally developed systems.
• Assist users with all areas of the software—enrollment, scheduling, attendance, grading, grade books, course history, test tracking, security and state reporting.
• Troubleshoot issues and identify training or software changes needed to improve client efficiency.
• Maintain in‑depth knowledge of at least two to three areas of the software.
• Work with the department manager to recommend best practices and suggest efficiency improvements for those areas.

• Develop training and documentation materials, including quick guides, training guides, and recorded webinars.
• Provide onsite and web‑based training for users on systems.
• Serve as primary trainer for two to three software areas during conferences and onsite training sessions.

• Use Excel to summarize and analyze data.

• Contact, track, and follow‑up with vendor on vendor‑specific issues.
• Work with vendors to develop solutions and creative workarounds to software bugs.

• Perform other duties as assigned.
• On‑call duties may be required.

• Associate’s or bachelor’s degree in computer science or a related field.
• Two years of relevant experience.

A combination of related education, experience, and training may be used as an equivalent to the above Minimum Qualifications.

• Experience with Synergy or another database management system.
• Strong knowledge in at least two to three areas of the Synergy Student Information System or similar SIS.
• Experience using Excel to review and summarize data.
• Teaching or training experience.

• Excellent telephone and personal communication skills.
• Ability to provide quality service to meet customer expectations and maintain internal and external customer relations.
• Ability to work with clients of varied cultural backgrounds.
• Customer service experience.
• Ability to teach or train others.
• Comfortable with MS Word and MS Excel.

• Salary range begins at $58,882.00. Annual salary commensurate with candidate’s qualifications and related experience.

Northern Arizona University requires satisfactory results for a criminal background investigation, an employment history verification, and a degree verification (in some cases) before employment, and may require a fingerprint background check. As an employer in the state of Arizona, NAU participates in the federal E‑Verify program to verify new employees’ right to work in the United States.

This position is a safety/security sensitive position. Therefore, per AZ Revised Statute, NAU requires satisfactory results for a criminal background investigation, employment history investigation, degree verification (in some cases), and fingerprinting. If you are applying for a position that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Northern Arizona University will not provide any U.S. immigration support or sponsorship for this position.

To apply for this position, please click the “Apply” button on this page. You must submit your application by midnight of the Final date to receive applications. If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at , DR, or PO Box 5633, Flagstaff AZ 86011.

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