Technical Training Analyst, Intermediate

Technical Training Analyst, Intermediate

Join to apply for the Technical Training Analyst, Intermediate role at Northern Arizona University
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NAU Information Technology Services (NAU ITS) is the university's official technology department. ITS provides technology services, products, and support for the Lumberjack community.

The Education Technology Consortium provides software support and technical services to school districts and charter schools (K-12) around the state of Arizona. This position specifically provides training and support for the Synergy Student Information System used in ETC member schools to handle student demographics, attendance, grading, scheduling, required state and federal reporting, teacher grade books, and assessments.

• 70% – Software Support
  • Provide technical software support to schools throughout Arizona.
  • Supported systems include the Edupoint Synergy product suite and other internally developed systems.
  • Support users with all areas of the software, including enrollment, scheduling, attendance, grading, grade books, course history, test tracking, security, and state reporting.
  • Troubleshoot issues and identify training or software changes needed for time saving and better utilization.
  • Deep knowledge of at least 2–3 areas of the software; recommend best practices to the department manager.
• 10% – Training
  • Develop training and documentation materials (quick guides, training guides, recorded webinars).
  • Provide onsite and web-based training for users.
  • Primary trainer for 2–3 software areas during conferences and onsite training.
• 10% – Data Analysis
  • Use Excel to summarize and analyze data.
• 5% – Software Management
  • Contact, track, and follow-up with vendor on vendor‑specific issues.
  • Work with vendors to develop solutions and workarounds to software bugs.
• 5% – Other
  • Perform other duties as assigned.
  • On‑call duties may be required.

• Associate or bachelor’s degree in computer science or related field.
• 2 years of relevant experience.
• A combination of related education, experience, and training may be used as an equivalent to the above.

• Experience with Synergy or another database management system.
• Strong knowledge in at least 2–3 areas of the Synergy Student Information System or similar SIS.
• Experience using Excel to review and summarize data.
• Teaching or training experience.

• Excellent telephone and personal communication skills.
• Ability to provide quality service to meet customer expectations and maintain internal and external customer relations.
• Ability to work with clients of varied cultural backgrounds.
• Customer service experience.
• Ability to teach or train others.
• Comfortable with MS Word and MS Excel.

• Salary range begins at $58,882.00. Annual salary commensurate with candidate’s qualifications and related experience.

Northern Arizona University requires satisfactory results for a criminal background investigation, an employment history verification, and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. As an employer in the state of Arizona, NAU is required to participate in the federal E‑Verify program to verify new employees’ right to work in the United States.

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for a criminal background investigation, employment history investigation, degree verification (in some cases), and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

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