Gift Shop Manager

Gift Shop Manager

Effective March 2022

• Responsible for the daily operation of the department;
  Ensures the department is staffed at approved staffing levels, stocked, and open for business during approved business hours.
• Prepare and maintain short and long-term goals and objectives for the gift shop.
• Greets and assists guests; works sales floor shifts; accurately processes guest payments by operating cash register and/or credit card machine.
• Ensures cashier duties are performed properly, cash register sales are recorded accurately, and that correct accounting procedures are followed.
• Assists Gift Shop employees with discounts, returns, and other transaction issues.
• Responsible for supervising department team members, training department employees in department standards, security procedures, department operations, and safe work methods.
• Establishes work schedules for gift shop operations to ensure appropriate staffing levels to meet customer demand.
• Mentors and coaches staff members on developing and improving skills.
• Enforces department standards, policies, and team member expectations;
  Performs progressive discipline, coaches, and retrains department employees as required.
• Completes detailed and timely performance evaluations.
• Ensures compliance with company policies including uniform and grooming standards.
• Verifies payroll hours for department personnel.
• Assists in implementing policies, procedures, programs, and systems in accordance with marketing objectives.
• Ensures all Gift Shop employees are fully trained on store merchandise.
• Responds to customer questions or concerns in a professional and timely manner, achieving positive resolutions.
• Maintains positive vendor relationships.
• Maintains an accurate and accountable inventory of all gift shop supplies.
• Responsible for stocking, display/presentation, and pricing of store merchandise.
• Organizes merchandise on shelves and reviews inventory levels to ensure adequate stock.
• Ensures grocery items are properly rotated and meet or exceed sanitation and health standards and guidelines.
• Maintains a database of customer coupons and coupon redemption.
• Establishes sales goals and objectives to maximize gift shop revenues.
• Coordinates regular staff meetings to ensure communication between personnel and gift shop marketing activities.
• Ensures the management team and other departments are informed of the status of Gift Shop activities by attending meetings and submitting reports.
• Ensures deep cleaning projects are routinely scheduled and completed.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; and establishing networks.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Maintains knowledge of and ensures compliance with Company, Environmental, Health, and Safety Management Programs and policies.
• Works extra shifts and hours as needed to maintain regular business operations.
• Performs other duties as assigned.

Bachelor’s Degree in related field plus five (5) years retail experience including two (2) years in a lead or supervisory capacity. Must meet all knowledge, skills and abilities.

Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Navajo preference.

• Knowledge in all areas of retail operations.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge…