Equipment Parts and Service Manager

The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide. Horizon operates 90 of those sales centers across the US and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

With more than 60 years of industry experience, Horizon prides itself in offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store!

You want Benefits? You’ve got it!

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (
  
  NOTE:
  
  PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance Employee Stock Purchase Plan
• Employee Discounts and much more!

Location:

Horizon Phoenix, AZ - H150; 5214 S. 30th Street, Phoenix, AZ 85040

The Power Equipment Sales & Service Manager is responsible for the day to day operations of the service department including personnel management, asset management and sales & service management for a specific geographic location.

• Achieves Sales Center sales, margin and operating income goals as well as market share targets by establishing strong working relationships with customers, sales team and sales centers.
• Takes primary lead in establishing and maintaining sales relationships with key customers.
• Monitors, tracks and addresses performance issues as necessary utilizing established metrics.
• Provides monthly progress reports to senior management as applicable.
• Achieves operational, administrative & quality objectives by utilizing necessary resources including but not limited to Standard Operating Procedures, Employee Handbook, service warranty & registrations, and rebate processing.
• Monitors, tracks and addresses quality related issues including billable hours, shop & labor expenses and other metrics as applicable.
• Ensures the sales team and service center are staffed with product knowledgeable, customer oriented employees by providing training, coaching, accurate and timely performance appraisals; provides additional tools and resources necessary to assist teams with achieving performance expectations and standards.
• Ensures the service department assets (building, trucks, trailers & shop related equipment) are properly maintained and serviced in order to provide an operationally sound, efficient, clean and safe environment for employees and customers.
• Assists in the annual forecast / budget process by providing key sales and expense figures for the service center and market.
• Participates in industry-related events and trade associations.
• Other duties as assigned.

• Two years’ experience in a managerial or supervisory role is desired.
• Prior experience with small engine repair, specifically 2-cyle and 4-cycle small engine equipment.
• Ability to lead, coach, delegate, inspire and communicate in a clear, positive and effective manner.
• Excellent organization, presentation and time management skills.
• Demonstrated sales experience, proven negotiation skills.
• Must hold a valid driver’s license and have a satisfactory driving record according to the company’s automobile insurance carrier.
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to…