Service Technician

Position: SERVICE TECHNICIAN
JOB TITLE:

Service Technician

EMPLOYER:

Nackard Pepsi, Flagstaff AZ

DEPARTMENT:
Service Dept.

REPORTS TO:

Joseph Lacombe' Service Manager

EFFECTIVE DATE:
Upon Hire

POSITION:
Full or Part-Time, hourly, starting at $21/hr, includes additional incentive

SUMMARY:

This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This position diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems.

SCHEDULE:

• This job is Monday-Friday, 7:30am - 4pm (30min auto lunch). Weekends as needed when on-call.

DUTIES AND RESPONSIBILITIES:

• Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts.
• Deliver vending machines into accounts
• Educate customers on basic equipment repair and upkeep procedures.
• Install equipment:
  Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for Bag-In-Box syrups.
• Fill installed equipment and adjust to proper water to syrup (brix).
• Prioritize and schedule service and PM calls to meet customer service windows.
• Drive to locations, evaluate issues and perform necessary work.
• Collect accurate and complete equipment and customer information.
• Maintain parts inventory on service vehicle.
• Establish positive relationships with contacts from service calls.
• After each call, complete paperwork on the job and submit.
• Lift, carry, pull, push and/or move as much as 55 pounds repeatedly over workday.
• Using proper equipment, move vending machines weighing between 800 and 1200 pounds.
• Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism.
• Assists in the promotion and sale of extra equipment.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.

• Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance.
• Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis.
• Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
• Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer's specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers' business.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.

NOT REQUIRED BUT Helpful:

• One-year certificate from college or technical school, six months to one-year related experience
• 608 HVAC Certification
• Understanding of Electrical systems
• Knowledge of a voltmeter use

• Other skills required:

• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.

• Ability to perform all physical labor necessary.
  • Professional appearance and demeanor.
  • Ability to effectively present information and respond to questions.
  • Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Change's approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when…