Human Services Unit Supervisor

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Human Services Unit Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

• Reviews AHCCCS and DDD policy and procedures to ensure compliance. Completes initial assessments to maintain timeliness. Responsible for supervising & directing work of a unit of HSSs & support staff including all MAP activities. Provides leadership & guidance to all staff & providing technical assistance & training to field Support Coordinators.
• Reviews and assigns eligibility referral requests received by telephone, walk in, on-line (Internet), etc. Works with families to complete and gather all necessary eligibility documentation. Communicates with providers and ensures all eligibility requirements are met.
• Attends meetings to provide education and training regarding DDD's eligibility criteria. Communicates with AHCCCS to ensure Medicaid requirements for eligibility are met.
• Provides ongoing technical assistance to the community and Support Coordination. Interprets policies and procedures. Provides direct support and technical assistance to members/families, and Support Coordinators as needed.
• Ensures eligibility staff maintain and update their case assignments to ensure information is accurate and accessible to the Unit Supervisor.
• Reviews all re-determinations for DDD eligible members. Requests documentation and follows up with Support Coordination on eligibility.

Knowledge in:

• Principles of Supervision and Coaching;
  Conflict resolution;
• Basic principles and practices of Case Management;
  Person Centered Planning and Support.
• Article  and the provision of services to members with disabilities in Arizona
• Community Resources; DDD Eligibility Criteria; ACOM Manual; AMPM Manual.
• Arizona's Medicaid plan (1115 Waiver);
  Microsoft Word, Outlook, Excel.
• Health Insurance Portability and Accountability Act (HIPAA).

Skills in:

• Applying federal laws, state statutes, and agency policies and procedures.
• Recognizing basic human rights and the care and assistance needs of individuals with developmental disabilities.
• Oral and written communication;
  Organization.
• Interpersonal relations as applied to contacts with members and representatives of other governmental and community organizations and the public.
• Conflict Resolution;
  Documentation.

Ability to:

• Adapt and be sensitive to a variety of diverse cultures, and to maintain and display a professional demeanor.
• Establish professional partnerships;
  Develop and maintain provider file documentation.
• Work effectively with a wide range of personalities and team members.
• Facilitate meetings;
  Research concerns;
  Communicate with other…