Senior Support Associate

Are you passionate about combining operational expertise with digital transformation? Ready to play a key role in modernising a vital business function? We’re looking for a Senior Fleet Support Associate to help lead the evolution of our Fleet operations — driving automation, enhancing data insights, and supporting sustainable fleet initiatives.
About the Role
As a senior member of our Fleet team, you will take the lead on transforming manual processes into smart, automated, data-driven systems. You’ll work closely with colleagues across Operations, Procurement, Finance, HR, IT, and Sustainability to ensure our fleet is safe, compliant, efficient, and future‑ready.
This is a hands‑on, forward‑thinking role where you’ll support strategic projects, improve digital capability, and act as a trusted partner to managers across the organisation.
What You’ll Be Doing
Digital Transformation & Automation

Lead the adoption of digital tools and automated workflows.
Build dashboards and reporting tools for real-time insight.
Integrate data sources and champion emerging technologies like AI and telematics.
Support the team in using systems effectively and maintaining data quality.

Operational Management & Compliance

Manage key fleet activities including servicing, MOTs, insurance, and driver compliance.
Monitor KPIs and identify risks, trends, and opportunities for improvement.
Oversee telematics and driver behaviour systems.
Maintain accurate, audit-ready documentation across the fleet.

Financial & Supplier Management

Review invoices, contracts and POs, supporting cost accuracy and forecasting.
Help evaluate supplier performance and identify cost-saving opportunities.
Maintain digital cost records to support budgeting and sustainability reporting.

Sustainability & Innovation

Support EV rollouts, charging infrastructure, and eco‑driving initiatives.
Analyse emissions data and help drive low‑carbon transport solutions.
Work with ESG teams to embed sustainable fleet practices.

Leadership & Collaboration

Act as a subject matter expert across systems, compliance, and data.
Build productive relationships with internal teams and external suppliers.
Deputise for the Fleet Manager when required.
Contribute to cross‑departmental digital transformation projects.
What We’re Looking For
Experience & Knowledge

Previous experience in a Fleet role – essential
Strong understanding of fleet operations, systems and compliance
Experience in digital transformation, automation or process improvement
Project management experience
Use of AI for operational efficiency is highly desirable

Skills & Abilities

Strong communicator who can work confidently at all levels
Analytical thinker with excellent problem‑solving skills
Quick learner who takes ownership and gets things done
Able to build relationships quickly and work collaboratively
Proactive, curious, and able to see the bigger picture Qualifications

Strong Microsoft Office skills, particularly Excel (Intermediate/Expert) – essential
ITIL Foundation – desirable
Why Join Us?
You’ll have the opportunity to significantly influence how our Fleet function evolves — driving modernisation, delivering meaningful operational improvements, and contributing to our sustainability goals. This is your chance to make a genuine impact in a forward-thinking, collaborative environment