Customer Services Representative

Customer Services Representative – North Hampshire

Professional Services | Hybrid Working | Excellent Benefits

An established and highly successful professional services firm is seeking a confident and motivated Customer Services Representative to join their dedicated Customer focused team. This is a fantastic opportunity to become part of a supportive, high‑performing environment where your contribution genuinely matters.

You’ll play a key part in delivering exceptional customer experiences by:

* Handling inbound and outbound calls with professionalism and warmth

* Responding promptly and accurately to customer emails

* Managing your workload effectively through strong planning and organisational skills

* Maintaining high standards of service within a regulated environment

* Evaluating your own performance and identifying opportunities for growth or training

The ideal candidate will bring:

* Previous office‑based customer service experience, ideally within a heavily regulated industry

* A warm, professional manner and a genuine commitment to excellent customer care

* Strong organisational skills and the ability to manage competing priorities

* A proactive, open, and honest approach to teamwork

* Confidence in meeting — and exceeding — individual and team targets

* Experience building and maintaining positive customer relationships

* A good standard of education; a degree is desirable but not essential

You’ll be welcomed into a collaborative, supportive environment that values its team and celebrates success. The company offers:

* Generous holiday allowance

* Excellent benefits package

* Hybrid working

* Smart, modern offices designed to support wellbeing and productivity