Outside Sales and Mobile Service Coordinator

Overview

The Tenvoorde Family is seeking an amazing Inside/Outside Sales – Fleet and Mobile Service Coordinator!

Have you been told you’re outgoing, energetic, detailed, organized, a positive person, a great communicator, reliable and great with people? Are you looking for a job or career that offers stability, growth opportunity and a better work-life mix? If so, we are looking for someone just like you! Due to the growth of our company and the need to better serve our customers we are looking for you!

• Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our teams feel valued. This is where our best ideas come from.
• Upward mobility – Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company.
• Positive, family-oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference.

What does a Fleet and Mobile Service Coordinator do?

• Multifaceted job that has a large growth opportunity. Prospect, visit and schedule new and existing fleet service customers.
• Visit businesses in the St. Cloud area to promote our service department, grow our fleet and Mobile Service business.
• Work with scheduling software to coordinate and schedule Mobile Service Technicians.
• First line of assistance for customers and technicians performing Mobile Service.
• Answer all incoming service calls, schedule accordingly while promoting Mobile Service, Pickup and Delivery and fleet service.
• Work with BDC co-worker to fill our service schedule, you get a mentor!
• Asking the right questions so customers get the correct services performed
• Pays close attention to scheduling software and accurately schedules appointments
• Prioritize Fleet, Mobile Service and Pickup and Delivery appointments.
• Work with parts department to confirm parts arrivals then schedule customers appointments.
• Outbound calls, texts, emails to confirm appointments
• Outbound calls to our customer base to schedule recalls
• Take incoming calls from customers with vehicles currently in for service
• Answer basic questions about dealership or customer concerns
• Other BDC related tasks assigned by management or BDC lead

• Two years of customer service/sales experience
• 4-year degree preferred, not required
• Enthusiastic outgoing personality
• Must be self-motivated
• Strong computer skills
• Must be reliable and trustworthy
• Must have a valid drivers license with clean driving record
• Must have reliable transportation
• High level of detail, organization and accuracy
• Ability to identify, learn & work within specific service processes
• Effective listening & communication skills when speaking with coworkers or guests.
• Exceptional ability to learn and grow
• Amazing work ethic
• Ability to learn from veteran staff
• Outstanding ability to work with a team and take direction
• Ability and willingness to adopt modern technology
• Strong written and verbal communication skills
• Proficiency in use of basic computer and phone systems
• Ability to sit at a desk for long periods of time.
• Organized and friendly personality
• Willing to submit to a pre-employment background check

• Pay based on experience
• Paid Time Off
• Health Insurance, single and family coverage
• Health Savings Account option
• Dental Insurance
• Life Insurance
• 401k retirement plan
• Employee Vehicle Discounts
• Employee Parts/Service Pricing Discounts
• Referral Bonus Program

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.