Customer Uptime Controller - DAF Services

Customer Uptime Controller

Due to substantial growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Customer Uptime Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award‑winning trucks year on year.

We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.

• Base salary of £30,000 – £33,000 (depending on industry experience)
• Quarterly bonus of up to £1,500; potential additional £6,000 annually based on your and your team’s performance (qualify for bonus once fully trained)
• Excellent DAF Customer Uptime Controller training and development opportunities – in house and manufacturer’s
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Company mini events, food days and much more
• Team building activities offsite
• Employee assistance programme
• Career progression opportunities
• Pension
• Death in service life insurance scheme
• Cycle to work scheme

• A proven track record of providing outstanding customer service
• Have a can‑do attitude and enjoy troubleshooting
• Exceptional communication skills, both written and verbal
• High level of IT literacy, comfortable on the phone and using email
• Organised, resilient, able to work on own initiative
• Experience in vehicle repair, fleet management, or the commercial automotive sector is a distinct advantage, helping you better understand customer needs and challenges

The principle objective of the team is to provide great customer service by keeping our customers’ fleet available on a day‑to‑day basis and by communicating thoroughly to ensure they can plan for scenarios that arise when their vehicles are off the road. You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.

Your day‑to‑day responsibility will include managing Vehicle Off Road (VOR) progress and escalation channels through third‑party partners and suppliers, mitigating VOR downtime and proactively reducing it through a robust process of liaison and support. You will work with other providers to deliver great service through prioritisation and issue resolution, communicate with vehicle manufacturers over specification or part issues, and ensure cost control is adhered to at all times.

Working Monday – Friday, 8am to 5pm (1 hour lunch break).

As an equal opportunity employer, we do not discriminate and are committed to providing equal opportunities, a fully inclusive work environment and fairness for all.