Customer Service Administrator

Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes. The successful candidate will be required to field incoming calls, manage employee queries via email and also carry out administrative tasks necessary to the schemes that we operate.

The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. Candidates with previous call centre experience desirable but not essential, as long as the candidate is willing to learn on the job.

Full training will be provided. The successful candidate must be confident in handling both inbound and outbound calls in large volumes on a daily basis. We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.

We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.

We have one of the most extensive patient experience programmes of any trust in England.