NetSuite Support Consultant

We are seeking a skilled and customer-focused Net Suite Support Consultant to work for a leading Net Suite Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for client’s Net Suite environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users.

This will be a Hybrid role with a requirement of 2 days on site in Hampshire

Responsibilities:

* Provide effective 1st and 2nd line support to a large number of Oracle Net Suite users/clients

* Assist with future software implementations and testing for upgrades/releases

* Assist with bundle updates and SDF deployments of products

* Creating and delivering product features and updates webinars, blog posts, and videos.

* Reviewing customers’ system usage and identifying areas to add value to customers.

* Reviewing and updating existing Product documentation and knowledge base.

* Maintaining professional relationships with customers and clients.

* Effectively manage, update and document support cases in line with processes and required standards.

Skills and Competencies

Essential:

* Oracle Net Suite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position.

* Hands-on experience working with Oracle Net Suite or a similar ERP/Finance solution.

* Background of working within Support/Analyst roles or working within a finance team.

* Customer focused mind set and a drive to add value.

* The ability to effectively query and use AI tools (M365 Co Pilot / Claude )

* Strong verbal and written communication skills.

* Ability to work in a fast-paced environment and to strict deadlines.

* Customer focused mind set and a drive to add value