Netsuite Support Consultant

We are seeking a skilled and customer-focused Net Suite Support Consultant to work for a leading Net Suite Partner. You will be responsible for providing day-to-day support, troubleshooting, and system enhancements for client's Net Suite environment. This role is ideal for someone with a strong understanding of ERP systems, excellent problem-solving skills, and a passion for delivering high-quality support to end users.

This will be a Hybrid role with a requirement of 2 days on site in Hampshire

• Provide effective 1st and 2nd line support to a large number of Oracle Net Suite users/clients
• Assist with future software implementations and testing for upgrades/releases
• Assist with bundle updates and SDF deployments of products
• Creating and delivering product features and updates webinars, blog posts, and videos.
• Reviewing customers' system usage and identifying areas to add value to customers.
• Reviewing and updating existing Product documentation and knowledge base.
• Maintaining professional relationships with customers and clients.
• Effectively manage, update and document support cases in line with processes and required standards.

• Oracle Net Suite Suite Foundation qualification or be willing to study towards it within the first six months of starting in the position.
• Hands‑on experience working with Oracle Net Suite or a similar ERP/Finance solution.
• Background of working within Support/Analyst roles or working within a finance team.
• Customer focused mind set and a drive to add value.
• The ability to effectively query and use AI tools (M365 Co Pilot / Claude )
• Strong verbal and written communication skills.
• Ability to work in a fast‑paced environment and to strict deadlines.
• Customer focused mind set and a drive to add value